topic Re: USA Eastern seaboard in Arlo Essential Outdoor 2nd Gen

USA Eastern seaboard

Grace70 — Sat, 06 Jul 2024 20:22:14 GMT

I need assistance in getting into my account. I cannot call anyone. The email that I setup the account number is not in service any longer. I am not sure why not receiving arlo verifications as when I try to choose the default i don't get the text even the my number has not changed within the past 10 years. When I choose the other phone option, it says that option was removed. Can someone please open a ticket or can I get a call to update information on account?

Re: USA Eastern seaboard

JamesC — Tue, 09 Jul 2024 17:02:45 GMT

Grace70,

What message do you get when attempting to login? You should be able to verify using your phone and then change the email address following these instructions: https://kb.arlo.com/4118/How-do-I-change-my-Arlo-email-address#:~:text=Tap%20in%20the%20Arlo%20Secure,email%20address%20and%20current%20password.

JamesC