topic Essential 2nd Generation camera in Arlo Essential Outdoor 2nd Gen

Essential 2nd Generation camera

Guidi — Mon, 08 Jul 2024 00:53:47 GMT

Hi! I live in Brazil and my Arlo app does not show the option to add Essential 2nd Generation cameras. When will it be available in my region? I just bought 3 new camera and I can't add it.

Re: Essential 2nd Generation camera

JamesC — Mon, 08 Jul 2024 20:37:15 GMT

I do not have an ETA for when 2nd generation products will be available for install in Brazil. Stay tuned here on the community and on arlo.com for updates.

JamesC

Re: Essential 2nd Generation camera

Guidi — Tue, 09 Jul 2024 17:27:22 GMT

In which channel can I make a complaint? I feel aggrieved, I watched the advertisement for the product, a clip shown on a TV at Walmart more than once, I read the entire box before buying the product, nowhere did it say that the product did not work outside the US. Your marketing team must inform the product, the box, the advertisement, etc., for example, "USA ONLY" "DO NOT WORK OUT OF US" "CHECK IF APP CAN BE USED IN YOUR COUNTRY" etc. etc. etc.