topic Automatisation greyed out on Arlo app iPhone in Arlo Essential Outdoor 2nd Gen

Automatisation greyed out on Arlo app iPhone

Gerrit4389 — Fri, 28 Jun 2024 06:12:41 GMT

Is anyone familiar with the following issue?

I have configured several plannings in the automation menu. Everything seems to be done correctly, but often some of these plannings are ramdomly being resetted into a greyed-out text (see the attached picture). When they are greyed out, the planings stop working, which is very frustrating and makes the app useless.

I don't understand why this is happening. What does the greyed-out text actually mean? Is this normal? What is causing this? Any solutions?

Re: Automatisation greyed out on Arlo app iPhone

JamesC — Fri, 28 Jun 2024 20:55:19 GMT

Gerrit4389,

I encourage you to reach out to Arlo support in your region to gather more information on the issue you're experiencing. You can find support options within the Arlo app by navigating to Settings > Support to open a ticket.

JamesC

Re: Automatisation greyed out on Arlo app iPhone

Gerrit4389 — Sat, 29 Jun 2024 05:42:44 GMT

Thank you JamesC,

I searched every in the app, but sorry I can’t find the Settings > Support to open a ticket. Also, strangely, nothing is mentioned in the Arlo Essential Camera manual about this greyed out text. After several checks, I now know that plannings don’t work if they are greyed out. Not user-friendly. Frustrating.

Re: Automatisation greyed out on Arlo app iPhone

StephenB — Sat, 29 Jun 2024 10:52:14 GMT

@Gerrit4389 wrote:
I searched every in the app, but sorry I can’t find the Settings > Support to open a ticket.

If you see "Feed" and "Dashboard" in your app, then use the navigation info here:

https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0