topic Re: Attempting to renew results in “Master Plan Not Assigned” error and multiple card charges w/o... in Arlo Essential Outdoor 2nd Gen

Attempting to renew results in “Master Plan Not Assigned” error and multiple card charges w/o cams

guywith2cams — Fri, 21 Jun 2024 05:15:03 GMT

This is the second time this has happened in the past year, but there is something broken with the Arlo Secure plans. Today I renewed my camera security TWICE, four hours apart. Both times I was given the error “Master Plan not assigned on the account. Unable to assign supplemental plan.” This was followed by several charges to my bank card that have gone through, but my cameras are still offline. The app doesn’t show any recordings, it just redirects me to the site to purchase Arlo Secure AGAIN. And the in app support was zero help. I couldn’t even speak to a person because in order to do that, you have to have an active Arlo Secure sub, which I apparently don’t have after being charged twice. Am I being scammed here? Do I just need to call my bank for a chargeback?

Re: Attempting to renew results in “Master Plan Not Assigned” error and multiple card charges w/o...

JamesC — Fri, 21 Jun 2024 17:23:06 GMT

I've escalated the details of your concern to the care team. An agent will reach out to you with further details as soon as possible.

JamesC

Re: Attempting to renew results in “Master Plan Not Assigned” error and multiple card charges w/o...

reals — Mon, 24 Jun 2024 12:29:53 GMT

arlo live not working in web browser

Re: Attempting to renew results in “Master Plan Not Assigned” error and multiple card charges w/o ca

Bladel74 — Fri, 26 Jul 2024 19:48:14 GMT

I am having the same issue

Re: Attempting to renew results in “Master Plan Not Assigned” error and multiple card charges w/o ca

Timeasmd — Thu, 08 Aug 2024 21:13:24 GMT

I'm also having this issue and yet can not get any help.. how did you get it resolved or have you?

Re: Attempting to renew results in “Master Plan Not Assigned” error and multiple card charges w/o ca

manimalautoman — Tue, 17 Sep 2024 01:13:55 GMT

OMG help. I am having the same issue. I tried to subscribe and it charged me multiple times until it drained my account... And I'm still offline! I can't get in contact with anyone through email or chat and don't know how to get it resolved. Terrible experience.

Re: Attempting to renew results in “Master Plan Not Assigned” error and multiple card charges w/o ca

Timeasmd — Tue, 17 Sep 2024 01:16:14 GMT

Same, I even waited like a month to try again and it did it again. Still nothing, no reply or anything. I may switch from arlos if this is the best customer service they got

Re: Attempting to renew results in “Master Plan Not Assigned” error and multiple card charges w/o...

manimalautoman — Wed, 18 Sep 2024 07:17:29 GMT

I need help.

Re: Attempting to renew results in “Master Plan Not Assigned” error and multiple card charges w/o...

JamesC — Thu, 19 Sep 2024 15:09:33 GMT

manimalautoman, Timeasma

I've escalated the details of your concern to the care team. An agent will reach out to you with further details as soon as possible.

JamesC