topic Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout". in Arlo Essential Outdoor 2nd Gen

Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

OleHen — Wed, 05 Jun 2024 21:03:20 GMT

Today I have paid for subscription, but now I cannot access the camera and get back the message:

"Teardown webrtc agent on initialOffer timeout".

What can I do to resolve the problem?

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

JamesC — Wed, 05 Jun 2024 21:03:47 GMT

Are you able to provide a screenshot of what you're seeing? Does the camera still record and send alerts?

JamesC

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

OleHen — Wed, 05 Jun 2024 22:13:49 GMT

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

OleHen — Wed, 05 Jun 2024 22:18:22 GMT

Hi. No, the camera do not record or send alerts. And I cannot "activate" the camera/see anything from the camera. PS: It works from the App, but not from the interntbrowser (Google Chrome).

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

nahla80 — Thu, 06 Jun 2024 01:39:20 GMT

same issue as well. edge firefox and chrome. be nice to get an answer

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

Quevega — Thu, 06 Jun 2024 10:51:54 GMT

I had the same issue, since the roll out of the new UI it's been dreadful

The old UI logged you out of a browser session too when you opened the app

My solution was to cancel my sub, why pay for something that doesn't deliver

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

JSLATT — Thu, 06 Jun 2024 10:58:43 GMT

I have the same issue. Works on App but not desktop. Google Chrome. Since today 6th June 2024. It would be good if this could be fixed!

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

Ris_I — Thu, 06 Jun 2024 12:53:05 GMT

Hi,

I am having the same issue also, my feed in the app is also not picking up anything or updating but I am getting notifications. It is pretty annoying. This is the message I get when I try to view my live feed.

Teardown webrtc agent on initialOffer timeout

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

nahla80 — Thu, 06 Jun 2024 15:23:04 GMT

ive tried it all and the issue seems to be on their end. Im checking to see if i can add them to an ip camera viewer.

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

JamesC — Thu, 06 Jun 2024 17:04:37 GMT

I'm not able to reproduce this behavior but i've escalated the details posted here to the development team for further investigation. I will provide more information once we know more.

JamesC

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

OleHen — Thu, 06 Jun 2024 22:43:28 GMT

Hi James. Sounds great! Hoping for speedy reply 🙂

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

JSLATT — Fri, 07 Jun 2024 08:39:51 GMT

This issue seems to have been resolved. It now works again on both App and Desktop. Thanks

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

Ris_I — Fri, 07 Jun 2024 11:10:25 GMT

Thank you.

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

nahla80 — Fri, 07 Jun 2024 14:24:49 GMT

Thank you

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

JamesC — Fri, 07 Jun 2024 15:53:13 GMT

The development team has deployed a cloud side fix that should have resolved this issue. Please let us know if you continue to experience this behavior.

JamesC

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

Quevega — Mon, 10 Jun 2024 12:31:00 GMT

This thread should be marked as unresolved as it's happening again 🙄

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

nahla80 — Mon, 10 Jun 2024 14:32:30 GMT

Worked for 2 days and now the same error again. FIX YOUR ISSUES....

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

FoxRaynard — Mon, 10 Jun 2024 22:30:19 GMT

Happening to me.

Doesn't Arlo test anything ?

The web site is also full of memory leaks (probably the video player), it uses more and more memory until the page is killed by Chrome

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

nahla80 — Mon, 10 Jun 2024 22:33:40 GMT

I opened a ticket and they can't read or look at the picture. Keep getting the same bull reply make sure https and http are open on the router. It's there cloud service that is the issue and the back end. I am an IT/Network professional for 20+ years. I regret getting this garbage.

Re: Arlo essential outdoor 2. gen. "Teardown webrtc agent on initialOffer timeout".

JSLATT — Tue, 11 Jun 2024 03:57:16 GMT

The problem is back... Please fix ASAP!