topic Re: Receiving alerts, but not in feed in Arlo Essential Outdoor 2nd Gen

Receiving alerts, but not in feed

Chrisssss234 — Tue, 04 Jun 2024 20:20:04 GMT

I didn't notice that my camera had low battery, so it stopped showing motion alerts around 5pm. However, despite being on low battery it has continued to give me motion alerts all throughout the evening, but the alerts are not showing up on my feed.

Will these alerts appear once the battery is charged, or have I now missed out on a few hours of stuff?

Thanks anyone for help.

Chris.

Re: Receiving alerts, but not in feed

JamesC — Wed, 05 Jun 2024 17:02:28 GMT

Chrisssss234,

Arlo Essential 2nd generation cameras require a subscription to save recordings to the feed. Do you still have an active Arlo Secure subscription?

JamesC

Re: Receiving alerts, but not in feed

Chrisssss234 — Wed, 05 Jun 2024 18:04:03 GMT

Hi,

Thanks for the reply. And yes, we are still in the trial period until 1st July.

Chris.

Re: Receiving alerts, but not in feed

JamesC — Thu, 06 Jun 2024 17:15:15 GMT

Check the active mode and the rules for the camera under Routines to make sure there is a rule telling the camera to record when triggered.

For more information on modes and rules see here: https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

JamesC