topic Re: Motion detected but no video recording in Arlo Essential Outdoor 2nd Gen

Motion detected but no video recording

Vinski82 — Wed, 05 Jun 2024 06:52:56 GMT

2 days ago my camera was below 10% battery so automatically went into low power mode and only created snapshots of motions. After charging to 100% I reconnect the camera and now I get motion detected notification on phone but no recordings at all. I have try to remove the device and resync with no luck. Can someone please help me?

Re: Motion detected but no video recording

jguerdat — Wed, 05 Jun 2024 12:59:36 GMT

Verify that you have a subscription which is required for cloud recordings. Your trial sub may have expired.

Re: Motion detected but no video recording

Vinski82 — Wed, 05 Jun 2024 18:25:02 GMT

Yes I have a subscription for 2 arlo cameras. I also have not changed any settings in the arlo app.My other camera works fine.

Re: Motion detected but no video recording

jguerdat — Thu, 06 Jun 2024 13:14:09 GMT

Use the app to go to Settings, Support and choose your camera. Scroll down to Contacts to see what official support can offer.

Re: Motion detected but no video recording

JamesC — Thu, 06 Jun 2024 17:12:27 GMT

Vinski82,

Check the active mode and the rules for the camera under Routines to make sure there is a rule telling the camera to record when triggered.

For more information on modes and rules see here: https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

JamesC