topic Re: Free trial in Arlo Essential Outdoor 2nd Gen

Free trial

Eawigder — Mon, 22 Apr 2024 05:26:43 GMT

I have not been able to install my outdoor cameras due to additional equipment needed. Can the free trial be delayed? I tried on 4/19 & 4/20 to find the site to ask this question. I was only able to find this opportunity now. Thank you

Re: Free trial

StephenB — Mon, 22 Apr 2024 10:36:58 GMT

@Eawigder wrote:

I have not been able to install my outdoor cameras due to additional equipment needed.

Can you give more details on what equipment you need? The 2nd Gen Essentials connect directly to your home wifi.

@Eawigder wrote:

Can the free trial be delayed?

The trial for each will start when you install that camera.

Re: Free trial

Eawigder — Mon, 22 Apr 2024 14:30:02 GMT

I needed to purchase a swivel mount for camera to enable connection to solar charging panel. Otherwise would not be able to have camera functioning and capturing video of desired location.

It appears that the trial started as soon as I paired camera with WiFi. I couldn't find any info telling me this would happen. The trial notice in my account information says trial periodcends 5/19. Even if equipment needed were to arrive today, the installer cannot return until after 5/19, past when trial would end.

Re: Free trial

StephenB — Mon, 22 Apr 2024 16:46:08 GMT

@Eawigder wrote:

It appears that the trial started as soon as I paired camera with WiFi.

Which is what I said above. You didn't just pair it with wifi, you installed it to your account.

There is no way I know of to extend or delay the trial. Note this is a user-to-user forum, and I don't work for Arlo. You could try customer support (which you need to get through the app).