topic Re: WiFi in Arlo Essential Outdoor 2nd Gen

WiFi

Jetgirl — Wed, 10 Apr 2024 19:32:21 GMT

Why won't my camera show the available wifi when trying to set up?? I have 4 cameras on it but the 5th isn't showing.

Re: WiFi

jguerdat — Thu, 11 Apr 2024 13:07:41 GMT

Try resetting the camera (including removing it from your account if it shows there):

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

Re: WiFi

Jetgirl — Thu, 11 Apr 2024 15:46:01 GMT

It's a new camera. Never been set up on my account. The other cameras I checked link up to my wifi, this one doesn't show any wifi

Re: WiFi

StephenB — Fri, 12 Apr 2024 11:17:16 GMT

@Jetgirl wrote:

It's a new camera. Never been set up on my account. The other cameras I checked link up to my wifi, this one doesn't show any wifi

How far away from the router is the camera?

I am wondering what you see if you just press the continue button???

Re: WiFi

Jetgirl — Fri, 12 Apr 2024 13:37:39 GMT

this is as far as I get no matter if I am right next to the router or in my driveway

Re: WiFi

StephenB — Fri, 12 Apr 2024 13:41:13 GMT

@Jetgirl wrote:

this is as far as I get no matter if I am right next to the router or in my driveway

Pressing on the X (or on continue) doesn't work?

Re: WiFi

Jetgirl — Fri, 12 Apr 2024 13:49:53 GMT

Nothing works. It stays on that page.

Re: WiFi

StephenB — Fri, 12 Apr 2024 13:59:21 GMT

@Jetgirl wrote:

Nothing works. It stays on that page.

It could be a failed camera. Did you try resetting it? (hold down sync until the camera flashes amber - about 15 seconds).

Re: WiFi

Jetgirl — Thu, 18 Apr 2024 15:43:39 GMT

It is a new camera. Not on the account. It will not set up or connect to wifi

Re: WiFi

StephenB — Thu, 18 Apr 2024 16:21:35 GMT

@Jetgirl wrote:

It is a new camera. Not on the account. It will not set up or connect to wifi

Did you try the reset I suggested?

Re: WiFi

SueKC — Tue, 21 May 2024 00:46:26 GMT

I just purchased an Arlo Essential outdoor camera, 2nd gen. I have older Arlo Pro cameras with batteries that you change out, and a base station for those. They work fine, but use up batteries.

I cannot connect the new camera to Wifi. The set up never gets to a point where it finds my Wifi to allow me to enter my wifi password. I have tried many times. I plan to return camera.

I have also tried to reset it, pushing the top button until it goes to amber. Nothing works.

Re: WiFi

StephenB — Tue, 21 May 2024 11:44:37 GMT

The camera doesn't find the wifi - your phone is what does that. Then after you select the wifi, the app sends the network info to the camera via a QR code.

Have you checked that

the phone is connected to your home wifi
that the app is allowed to use your wifi network?