topic Essential XL Spotlight camera has synch button on the bottom. The app wants synch button on top in Arlo Essential Outdoor 2nd Gen

Essential XL Spotlight camera has synch button on the bottom. The app wants synch button on top

edxng — Tue, 02 Apr 2024 20:48:23 GMT

I'm trying to synch my Essential XL camera to my base station using the iPhone app.

The app says "Check that the camera has a pairing button on the top".

The Essential XL has the pairing button on the bottom. The app does not have instructions to synch with the pairing button on the bottom. How do I synch with the pairing button on the bottom?

Re: Essential XL Spotlight camera has synch button on the bottom. The app wants synch button on top

StephenB — Wed, 03 Apr 2024 14:48:32 GMT

@edxng wrote:

I'm trying to synch my Essential XL camera to my base station using the iPhone app.

The app says "Check that the camera has a pairing button on the top".

The Essential XL has the pairing button on the bottom. The app does not have instructions to synch with the pairing button on the bottom. How do I synch with the pairing button on the bottom?

Did you accidentally select the Gen 2 camera when you went into "add device"?

Re: Essential XL Spotlight camera has synch button on the bottom. The app wants synch button on top

edxng — Thu, 04 Apr 2024 12:57:55 GMT

Hi, thank you for pointing out the 2nd Generation option. On the Arlo app on my iPhone that is the only option. I think the problem is that my Essential XL Spotlight camera is 1st Generation. There is no option on the app to synch with a 1st Generation Essential XL Spotlight. Do you know of a workaround? Is there a way to synch my 1st Generation camera.

Thanks

Re: Essential XL Spotlight camera has synch button on the bottom. The app wants synch button on top

StephenB — Thu, 04 Apr 2024 16:37:35 GMT

@edxng wrote:

Do you know of a workaround? Is there a way to synch my 1st Generation camera.

When I choose "Essential Series" on my iPhone, I see "Essential Cameras" below the "Essential Cameras 2nd Generation", and when I choose that, I see the XL model. I am using the "Feed" interface - it's possible you'll see something different with "Library".

If you aren't seeing that in the app, then try a PC browser (my.arlo.com).

Re: Essential XL Spotlight camera has synch button on the bottom. The app wants synch button on top

edxng — Thu, 04 Apr 2024 17:45:34 GMT

Thanks. That's the solution!! I needed to scroll down further to get to the 1st Generation synch.

Thank you for your time and expertise.