topic Re: Videos not saved in feed in Arlo Essential Outdoor 2nd Gen

Videos not saved in feed

WendySFO — Fri, 29 Mar 2024 15:13:03 GMT

I have an Arlo wireless doorbell and two wireless outdoor cameras at my home, all included in my paid Arlo subscription. Two days ago, one of the cameras stopped saving videos to the feed. I'll get a notification that activity occured, and I can see a snapshot of the activity in the notification, but then there's nothing in the feed. The other camera and the doorbell are saving videos to the feed normally.

Re: Videos not saved in feed

StephenB — Fri, 29 Mar 2024 20:57:31 GMT

Can you make a manual recording while livestreaming that camera?

Re: Videos not saved in feed

WendySFO — Fri, 29 Mar 2024 20:59:23 GMT

Sorry I should have said so but Yes! I can make a love recording that shows in the feed.

I just restarted the camera from my app and hope that will resolve the issue.

Re: Videos not saved in feed

StephenB — Fri, 29 Mar 2024 21:01:05 GMT

@WendySFO wrote:

I just restarted the camera from my app and hope that will resolve the issue.

If it doesn't, then double-check the modes you are using (making sure there is a rule for the camera that tells it to record).

Re: Videos not saved in feed

WendySFO — Sat, 30 Mar 2024 01:28:33 GMT

Ok after I restarted it in the app, it recorded 2-3 videos, but now it stopped again. The mode is set to record up to five minutes ( or as long as activity lasts). Any other tips? Thanks!

Re: Videos not saved in feed

StephenB — Sat, 30 Mar 2024 10:58:16 GMT

@WendySFO wrote:

Ok after I restarted it in the app, it recorded 2-3 videos, but now it stopped again.

Are you using activity zones? If you are, try deleting them and see if all the recordings show up. It is possible that the cloud is deciding there is no in-zone motion at about the same time the notification is being sent out.

You could also try changing the recording time to something fixed (say 15 seconds) and see if that changes the behavior.

Re: Videos not saved in feed

WendySFO — Sat, 30 Mar 2024 17:55:47 GMT

I did have two activity zones (that I recently set up, so perhaps that was the issue), so I deleted those and shortened the recording time to 18 seconds. This did not immediately work, but I restarted the camera again from the app, and for now it seems to have resolved the issue. Thank you!

Re: Videos not saved in feed

WendySFO — Sat, 30 Mar 2024 19:12:01 GMT

Sorry, now it has stopped again. It appears that a reset through the app fixes it for a short time, and then it stops recording any video again. More tips?

Re: Videos not saved in feed

StephenB — Sat, 30 Mar 2024 23:42:28 GMT

After it fails, can you livestream the camera?

I am thinking that you might want to try phone support.

Re: Videos not saved in feed

WendySFO — Wed, 03 Apr 2024 05:27:39 GMT

Yes I can live stream after it fails. I've restarted the camera 3-4 times, and it is it doesn't record any video to my feed except the first time there is motion after a restart. Should I call support at this point? The only thing I haven't tried is a factory reset

Re: Videos not saved in feed

StephenB — Wed, 03 Apr 2024 14:41:36 GMT

@WendySFO wrote:

The only thing I haven't tried is a factory reset

I'd try that.

Re: Videos not saved in feed

WendySFO — Thu, 04 Apr 2024 22:18:21 GMT

Did a factory reset, and that appear to have resolved my problem. Thank you!