topic Re: I can't connect my 2nd generation cameras to my smart-hub 4540 in Arlo Essential Outdoor 2nd Gen

I can't connect my 2nd generation cameras to my smart-hub 4540

Degonc — Thu, 26 Oct 2023 20:23:32 GMT

The smart hub 4540 does not automatically recognize 2nd generation cameras, I have to enter an additional field, code, which I do not know, of course...

Re: I can't connect my 2nd generation cameras to my smart-hub 4540

JamesC — Wed, 25 Oct 2023 22:36:56 GMT

Degonc,

The 2nd Generation cameras will not sync to your base station/SmartHub. When onboarding the cameras, select your home network from the list of SSID's available and enter the password for your network. This will allow the camera to sync directly to your home network and you can complete installation.

JamesC

Re: I can't connect my 2nd generation cameras to my smart-hub 4540

Degonc — Fri, 27 Oct 2023 21:34:44 GMT

Seriously 😡

Thank you for this answer which does not satisfy me. If I understand correctly, I bought 3 2nd generation cameras that I was never able to connect to my 4540 smart-hub??? great developers at arlo

Re: I can't connect my 2nd generation cameras to my smart-hub 4540

JamesC — Fri, 27 Oct 2023 21:53:48 GMT

Degonc,

We do intend to allow Arlo Essential 2nd generation cameras to sync to compatible Base Stations and SmartHubs in the future. This feature will be implemented in a firmware update, but I do not have a date for this enhancement at this time.

JamesC

Re: I can't connect my 2nd generation cameras to my smart-hub 4540

CoopersPC — Sat, 02 Mar 2024 02:23:35 GMT

any update

Re: I can't connect my 2nd generation cameras to my smart-hub 4540

JamesC — Thu, 17 Oct 2024 19:39:50 GMT

Base Station/SmartHub compatibility is now available for Arlo 2nd generation devices. For those that already have your Arlo 2nd generation device onboarded, you will need to remove the device from your Arlo account and re-onboard to see the option to sync with your Base Station/SmartHub. The following firmware or newer is required for this integration.

Compatibility list:
Arlo Essential 2nd Generation Outdoor - VMC2050, VMC2052 – Firmware: 1.5.0_1048_85f53f3
Arlo Essential 2nd Generation Outdoor 2K - VMC3050, VMC3052– Firmware: 1.5.0_1048_85f53f3
Arlo Essential 2nd Generation Indoor - VMC2060 – Firmware: 1.5.0_1048_0e78ae4
Arlo Essential 2nd Generation Indoor 2K - VMC3060 – Firmware: 1.5.0_1048_0e78ae4
Arlo Video Doorbell 2nd Generation - AVD3001 / AVD4001 – Firmware: 1.5.0_1059_eb10395

Compatible Base Station/SmartHub:
Base Station VMB4000 – Firmware: 1.25.0.1_4591_0201bb2
Base Station VMB4500 – Firmware: 1.25.0.1_4541_0201bb2
SmartHub VMB4540 – Firmware: 1.25.0.1_1680_0201bb2
SmartHub VMB5000 – Firmware: 1.25.0.1_1762_0201bb2

Re: I can't connect my 2nd generation cameras to my smart-hub 4540

CoopersPC — Thu, 17 Oct 2024 19:43:28 GMT

remove the base station or the cameraa?

I just loged in and MY VMB4540r3 and shows 1.25.0.1_1680_0201bb2 FW

and no updated available

Re: I can't connect my 2nd generation cameras to my smart-hub 4540

JamesC — Fri, 18 Oct 2024 16:00:21 GMT

CoopersPC,

You will need to remove the camera. When re-onboarding, you will see the option to sync to the base station.

JamesC

Re: I can't connect my 2nd generation cameras to my smart-hub 4540

CoopersPC — Fri, 18 Oct 2024 17:16:35 GMT

EVERYTHING is working now

Thanks Arlo for getting this done