topic Re: Essential Outdoor 2nd Gen Not on the list in Arlo Essential Outdoor 2nd Gen

Essential Outdoor 2nd Gen Not on the list

hebronho — Mon, 04 Dec 2023 05:26:12 GMT

Hi, I can't find 2nd gen model for Essential Outdoor camera when I started setup (updated latest apps version). Understand that it's not released yet in Hong Kong for this model, hence it's the reason why I can't search it in apps.

1) Could you let me know the schedule when it will release and support in Hong Kong?

2) Any alternative way to pair it? For example, register a supported countries account and pair it (PS: I registered a US arlo account, and switched location as US, but still can't see this 2nd gen model in the list, any advise?)

Re: Essential Outdoor 2nd Gen Not on the list

JamesC — Mon, 04 Dec 2023 19:56:51 GMT

hebronho,

I do not have any information on when Essential 2nd generation devices will be available in Hong Kong. To onboard Essential 2nd generation devices, your account must be created in a region where the cameras are launched (US for example). If the account was created in a region where the cameras are not yet available, the app will not allow onboarding.

JamesC

Re: Essential Outdoor 2nd Gen Not on the list

hebronho_us — Tue, 05 Dec 2023 05:48:51 GMT

Hi James,

Could you help to check this account: hebronho_us , which is created in USA region, however, I logged in by this account in apps but still can't find the 2nd gen model. Looking forward to your suggestion. Thanks

Re: Essential Outdoor 2nd Gen Not on the list

hebronho_us — Thu, 07 Dec 2023 07:47:00 GMT

Hi James,

Still waiting for your feedback, and for your more information, I can see the 2nd gen option in laptop browser link, but doesn't exist in mobile apps. Please advise. Thanks

Laptop:

Mobile Apps version: 4.10.6 (7200)

Re: Essential Outdoor 2nd Gen Not on the list

JamesC — Thu, 07 Dec 2023 19:33:21 GMT

hebronho_us,

Do you have the latest version of the mobile app? Are you logging in to the app with the right login information?

JamesC

Re: Essential Outdoor 2nd Gen Not on the list

hebronho_us — Mon, 11 Dec 2023 16:21:35 GMT

Hi James,

Sure I’m logging in with my US account in apps, and the version is 4.11 (7231), which I can get the latest update from App Store. Or it’s still not the latest app version?

Re: Essential Outdoor 2nd Gen Not on the list

hebronho_us — Fri, 15 Dec 2023 16:43:58 GMT

I feel so disappointed it’s no any solution to resolve this issue since it’s already raised a month. If this 2nd gen model is not yet ready for the region, why Arlo not specify in some description??? As this issue is keep asking from many users, please take it seriously as it’s impacting your brand reputation, customer confidence!

Re: Essential Outdoor 2nd Gen Not on the list

JamesC — Mon, 18 Dec 2023 17:48:53 GMT

hebronho_us,

We're investigating a solution for users who are attempting to onboard 2nd gen devices outside currently supported regions. I will provide an update once I have more information available to share.

JamesC

Re: Essential Outdoor 2nd Gen Not on the list

GeorgeElGhaoui — Tue, 19 Dec 2023 00:21:18 GMT

Any update on this? I bought a pair and travelled with them and can't pair them!

Re: Essential Outdoor 2nd Gen Not on the list

Murraygo — Thu, 21 Dec 2023 18:03:19 GMT

Any updates to this issue?

I am trying to set up this camera and I am having the same issue

Re: Essential Outdoor 2nd Gen Not on the list

Murraygo — Thu, 21 Dec 2023 18:04:22 GMT

please update as soon as possible

Re: Essential Outdoor 2nd Gen Not on the list

MartinsB — Fri, 22 Dec 2023 23:12:16 GMT

Europa is waiting..

Re: Essential Outdoor 2nd Gen Not on the list

JuLina — Tue, 02 Jan 2024 23:13:28 GMT

Same issue…bought 2 essential outdoor 2nd Gen and CAN NOT onboard/connect them. Should be resolve or not available for sale! I paid for something that does not work!

Re: Essential Outdoor 2nd Gen Not on the list

hebronho_us — Wed, 03 Jan 2024 03:42:12 GMT

JamesC

Any progress status update? Please provide an estimated timeline of the solution readiness. Whole APAC and Europe are not yet onboard!

Re: Essential Outdoor 2nd Gen Not on the list

kupry2u — Wed, 03 Jan 2024 04:26:58 GMT

Same with me! I just bought essential 2nd gen and no way to pair them…waste of money, incredible! 😡😡😡

Re: Essential Outdoor 2nd Gen Not on the list

hebronho_us — Thu, 04 Jan 2024 03:58:27 GMT

@JamesC Please update

Re: Essential Outdoor 2nd Gen Not on the list

JamesC — Thu, 04 Jan 2024 20:08:09 GMT

I do not have an ETA on when Arlo Essential 2nd generation products will be available for onboarding in all regions. Once I have more information to share, I will make an announcement here.

JamesC

Re: Essential Outdoor 2nd Gen Not on the list

YahiaSheta — Fri, 12 Jan 2024 19:38:07 GMT

I also bought 3 cameras and Arlo video doorbell and its not working in Egypt.

Please update ASAP. I already telling all my friends not to buy Arlo till its fixed

Re: Essential Outdoor 2nd Gen Not on the list

lobsterking — Fri, 12 Jan 2024 19:41:16 GMT

Why no option in app,? I am use it in Hawaii，I bought from Costco,how can I use it?

Re: Essential Outdoor 2nd Gen Not on the list

jguerdat — Sat, 13 Jan 2024 14:45:34 GMT

Hawaii is in the US so it's supported. Do you have the latest app? A reboot of the phone and reinstallation of the app may help. Also, where was you account created? If not in the US, that could be the problem.