How do I get a refund on my faulty camera? I never received a working camera from Arlo.

PBRick56 — Tue, 27 Jun 2023 22:22:11 GMT

On 4/14/23 I purchased an Arlo Essential Indoor Camera. I could not get it to download the firmware. I was on chat support for over 2 and finally the chat rep acknowledged that the camera was faulty. I had to pay $13.00 shipping charges to return the camera. After Arlo rec'd the return I received a second camera about 5 weeks after the original order. The privacy shield would not open. After many more chats and Arlo portal emails with several customer service reps (at least 4 or 5) I finally decided that I would just like to return my camera and get a refund. I have sent 2 written requests and 1 verbal request with a rep asking for a refund and have been told someone would get back to me very soon. It's now been 6 days since I've heard from anyone at Arlo. Can someone please send me a RMA and prepaid postage so I can get a refund? My original order number was 10488251 from 4/14/23.

Thanks,

PBRick56

Re: How do I get a refund on my faulty camera? I never received a working camera from Arlo.

ShayneS — Thu, 29 Jun 2023 18:24:37 GMT

Hi @PBRick56

Thank you for the update, I reviewed your case and it looks like you were able to initiate the refund.

topic How do I get a refund on my faulty camera? I never received a working camera from Arlo. in Arlo Essential Indoor Camera

How do I get a refund on my faulty camera? I never received a working camera from Arlo.

Re: How do I get a refund on my faulty camera? I never received a working camera from Arlo.