topic Re: Cameras not listed in custom Mode are still recording in Arlo Essential Indoor Camera

Cameras not listed in custom Mode are still recording

rcb78 — Thu, 18 May 2023 01:29:46 GMT

I've created a custom mode for when I'm at home where indoor cameras are not enabled. These are 1 Essental Indoor camera and 2 older Pro 2 cameras. Starting last night, all the cameras are recording as though I'm in Armed mode, they won't disarm. I've made sure I'm in my custom 'Home' mode, including deleting it and creating another just to test it. Nothing works to disable these three cameras short of setting all cameras to Disarm mode or manually turning them off on device settings. Any ideas? This is a huge privacy issue for me.

Re: Cameras not listed in custom Mode are still recording

DannyBearAgain — Thu, 18 May 2023 05:34:07 GMT

Is the essential indoor camera connected to the local wifi or the Base station?

Custom modes selection on the base station do not include any wifi connected cameras unless you have selected them separately.

Re: Cameras not listed in custom Mode are still recording

Phynal — Thu, 18 May 2023 11:37:46 GMT

Happens to me too, on only one of three cameras attached to a base station. (It is one of two cameras disarmed during the day - the other works fine.)

Seems to be since the latest firmware update. Need a fix soon.

Re: Cameras not listed in custom Mode are still recording

ShayneS — Thu, 18 May 2023 16:01:25 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: Cameras not listed in custom Mode are still recording

rcb78 — Thu, 18 May 2023 22:45:20 GMT

All my cameras are connected to the base station, including the indoor camera. This problem doesn't seem to be related to a specific camera since they are all behaving as though armed even in a mode that doesn't list them.

Re: Cameras not listed in custom Mode are still recording

rcb78 — Thu, 18 May 2023 23:09:09 GMT

I've only tried deleting my custom mode and creating a new one. I haven't bothered unpairing/repairing cameras since the problem affects them all, even different models. I have even tried creating a mode with only a single camera listed (minimum) and all cameras still record as though in fully armed mode, and not just motion, sound too. Everything is fully on regardless of what's listed in the mode.

Re: Cameras not listed in custom Mode are still recording

Bobby55 — Fri, 19 May 2023 03:00:58 GMT

The same thing is happening to my system. It's a firmware issue and not with any of my settings. I have not modified any settings at all, and a few days ago it started happening. Please announce when this issue is corrected as it is a major privacy issue for many. I'm sure Arlo must be aware of the issue by now.

Re: Cameras not listed in custom Mode are still recording

rcb78 — Fri, 19 May 2023 18:57:47 GMT

Do firmware updates get pushed without notification? I usually see them for individually cameras when they pop up but nothing this time. It literally just happened over night, i woke up to being recorded.

Re: Cameras not listed in custom Mode are still recording

StephenB — Fri, 19 May 2023 19:48:59 GMT

@rcb78 wrote:

Do firmware updates get pushed without notification?

Yes

Re: Cameras not listed in custom Mode are still recording

rcb78 — Thu, 25 May 2023 19:01:45 GMT

Update to this, I guess they saw this thread and decided to fix the issue without actually saying anything about it because the issue was resolved about two days after the last post here. I'll give them a C+ for effort because the fixed it, but a solid F fo communication and transparency with the customer base.

Re: Cameras not listed in custom Mode are still recording

szinski — Thu, 01 Jun 2023 19:57:18 GMT

Not fixed for me. I have a custom "Outside Armed" mode that doesn't include any of my indoor cameras, yet when the mode activates it also activates the indoor cameras. This is a recent bug because it has been working flawlessly for over a year now. Started happening for me about three days ago.