topic Re: Essential Indoor installation fail in Arlo Essential Indoor Camera

Essential Indoor installation fail

Rks84093 — Tue, 14 Feb 2023 00:30:04 GMT

I'm trying to install 2 Essential Indoor cameras for a senior woman in our neighborhood. I got to the point where and firmware update started and ultimately failed. During the update the privacy screen went up and then down at least once, so something seemed to be going on. Once the firmware failed I can't go anywhere - camera status says offline. What do I do now?

Re: Essential Indoor installation fail

StephenB — Tue, 14 Feb 2023 11:52:04 GMT

@Rks84093 wrote:

What do I do now?

Try a reset:

https://kb.arlo.com/000062560/How-do-I-factory-reset-my-Arlo-Essential-Indoor-Camera

Re: Essential Indoor installation fail

ramona21 — Fri, 24 Mar 2023 03:38:51 GMT

I'm having the same problem. Brand new Essential Indoor Camera, and failed firmware update.

I have an Orbi mesh network, and have disabled the 5GHz SSID broadcast. I've tried resetting the camera a couple times.

The error message on my phone says "The firmware on your Base Station has failed to update." But I don't have a base station. I'm wanting to connect my camera directly to the WiFi.

Any suggestions?

Re: Essential Indoor installation fail

jguerdat — Fri, 24 Mar 2023 13:40:13 GMT

Do you have the latest app? Reinstalling may help. Are you choosing to connect via WiFi, not a base/hub? At any point during the install does anything (other than the update failing message) talk about a hub? I guess it could be a typo in the app that should be corrected. @JamesC or @ShayneS ?

Re: Essential Indoor installation fail

ramona21 — Fri, 24 Mar 2023 23:21:03 GMT

I have the latest version of the app. I don't have a base/hub, so need to connect by WiFi. Nothing but the error message mentions anything about a hub.

Re: Essential Indoor installation fail

ramona21 — Sun, 26 Mar 2023 02:55:52 GMT

Update: I got a second camera, and had no trouble setting it up. Tried a full reset again on the first one, and it's still not working. I suspect the camera is bad.

Re: Essential Indoor installation fail

Rawhide107 — Mon, 01 May 2023 12:26:33 GMT

I had replaced my modem/router with a new dual band. My cameras simply would not connect, no matter how hard I tried. There was no easy way to find a separate 2.4 band on the router. This solution worked. Reset camera to factory settings. Remove camera from Arlo app and add new. Log into my.arlo.com. Follow the recommended process from there.