topic Re: Successful refund in Arlo Essential Indoor Camera

Successful refund

SarahhAust — Tue, 14 Mar 2023 00:10:23 GMT

Has anyone had a successful refund through Arlo?

I have brought a second camera after having one for over a year working fine and loving it.

My new camera took me days with support and consistency to connect (it kept saying looking for camera and failing) eventually I got it to connect then it wouldn’t load a picture. This took a day or two to load, since then I have only been able to load the picture a handful of times over the last week. I have been in my yard and received only about 3 notifications when there has been consistent movement. Now the newest problem is the camera now has 13% battery after only been fully charge not even a week ago.

I don’t have the original box I purchased it with so can’t return in store, however I believe Arlo should help assist with a refund or replacement. But yet I have requested and they keep giving me options to try which aren’t helping the situation. It definitely isn’t the wifi connection as my other camera is in the same spot facing the other direction working fine.

Has anyone been successful in getting problems resolved?
ps should add I have the essential wire free camera.

Re: Successful refund

DannyBearAgain — Tue, 14 Mar 2023 00:36:19 GMT

Arlo recommendation is for cameras not to be located closer than 10ft to another camera. This could be causing the camera to loose wifi connection intermittently and drain battery. Separate cameras to prove.

Re: Successful refund

ShayneS — Tue, 14 Mar 2023 19:48:03 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43400057

Re: Successful refund

vray50 — Tue, 20 Jun 2023 19:20:38 GMT

Ive tried to ask for a refund for the account I closed about 2 weeks ago. I just keep getting suggestions to solve everything but my refund.

Re: Successful refund

ShayneS — Thu, 22 Jun 2023 19:52:14 GMT

Hi @vray50

May I ask why you are requesting the refund?

Thanks

Re: Successful refund

vray50 — Thu, 22 Jun 2023 20:40:16 GMT

I sold the cam gear about 1 yr ago. Arlo charged me for a yr sub $119.88. I cancelled my account. I havent a phone number to talk to anyone about it. All the links after asking a question just leads me in a circle asking if the answer helped etc etc then give me more selections to choose from. This shouldnt be difficult. When will Arlo send me my money back?

Re: Successful refund

ShayneS — Thu, 22 Jun 2023 22:33:12 GMT

@vray50

Arlo does not provide any pro rated refunds. You can find more info here under the terms and conditions 11.4 Refund policy: https://www.arlo.com/en-us/terms-and-conditions.html

Re: Successful refund

vray50 — Thu, 22 Jun 2023 23:48:55 GMT

2 days after my auto renew of sub and cancel due to not having the cams and gear. It is arlos policy not to refund that is info That I will share on the many reviews everywhere I can and also share what about the gear and the problems with it. Arlos support is limited using robots to try to answer problems . The BBB will be my next contact about this company.

Re: Successful refund

ShayneS — Mon, 26 Jun 2023 17:06:47 GMT

Hi @vray50

Your subscription is still active at the moment until the end of your billing cycle. I reviewed your account and I can have my team refund you since the cancelation occurred a few days after the renewal. Once the refund is processed it will end the active subscription as well.

Please let me know if you would like to proceed.

Thank you

Re: Successful refund

vray50 — Sat, 24 Jun 2023 03:14:57 GMT

Yes Sir please proceed.

Re: Successful refund

ShayneS — Tue, 27 Jun 2023 16:13:31 GMT

Hi @vray50 Sorry for the late reply, I was able to have my team issue a refund. This process was completed today. Please note, the refund process should make take within 3-5 business days, this may depend on your financial institution as well.

Thank you

Re: Successful refund

vray50 — Thu, 29 Jun 2023 04:44:36 GMT

Hello I wanted to contact you about the refund. It showed up on my bank account . Thank you Sir. I appreciate your help with this matter.

Re: Successful refund

ShayneS — Thu, 29 Jun 2023 17:27:00 GMT

@vray50

Awesome, Thank you for allowing me the opportunity to resolve this for you. Let me know if you need anything else.