topic Re: Essential club instructions in Arlo Essential Indoor Camera

Essential club instructions

Thredbolodge — Thu, 23 Feb 2023 06:21:11 GMT

I just bought an Arlo essentials class and the downloaded instructions on how to use and setup the camera are nothing like the actual camera options you get with a new camera, it would be nice if new instructions were written for newer updated cameras

Re: Essential club instructions

DannyBearAgain — Thu, 23 Feb 2023 07:01:28 GMT

What specific instructions are you looking for?

Arlo has recently updated to a new UI interface so the older instructions will be for the older UI interface.

Re: Essential club instructions

Thredbolodge — Thu, 23 Feb 2023 07:10:42 GMT

It say to :

Change the camera order
1. Open the Arlo app.
2. Tap Settings.
3. Under DEVICE SETTINGS, tap Device Order.
4. If you are using a smartphone or tablet, tap Edit at the top of the page.
A list icon displays.
5. Tap and hold the e list icon and drag each device to the correct position on the list.
6. Tap Save.

I dont get this option at all for starters, and I also dont get many other options listed in the instructions.

Re: Essential club instructions

Thredbolodge — Thu, 23 Feb 2023 07:21:53 GMT

"Device order" is not an option on the latest Essentials XL camera, so very frustrating when trying to follow these instructions.

Re: Essential club instructions

DannyBearAgain — Thu, 23 Feb 2023 09:02:47 GMT

Refer to the new UI interface in article.

https://kb.arlo.com/1088401/How-to-add-an-additional-Arlo-device-to-an-existing-Arlo-system

it's not the exact process but might workaround the missing features.

Re: Essential club instructions

Thredbolodge — Thu, 23 Feb 2023 09:20:45 GMT

I have spent 2 whole days on this and about 15 hours in total, I am going to get a refund and buy a Eufy

Re: Essential club instructions

DannyBearAgain — Thu, 23 Feb 2023 10:05:46 GMT

You can contact arlo customer support if you’re have a trial subscription when you purchased the camera.

in the arlo mobile app under settings select support and choose the camera for a list of contact entitlements.