topic Re: Essential camera will not read QR code in Arlo Essential Indoor Camera

Essential camera will not read QR code

CGP — Sat, 10 Apr 2021 16:05:25 GMT

My new Essential Indoor camera will not read the QR code. Tried iphone and ipad multiple times. The privacy shield closes 5-6 seconds after the QR code is displayed in the app and placed in front of the camera. Tried factory reset, the led never displays amber color no matter how long you hold the button. What now?
BTW. My app already has one arlo camera active at a different address on a different wifi connection.

Re: Essential camera will not read QR code

StephenB — Sun, 11 Apr 2021 11:33:57 GMT

@CGP wrote:

My new Essential Indoor camera will not read the QR code. Tried iphone and ipad multiple times.

I suggest trying support next.

Though if you want to try again, you might try moving the phone/ipad forward and back slowly, as the QR code might be out of focus.

Re: Essential camera will not read QR code

RDJ — Sun, 11 Apr 2021 18:18:53 GMT

I am trying to connect my in door camera but blinking blue light does not stay on. Blinks for only seconds and then goes out. I have tried connecting to Base Station and WIFI.

I have the old model Arlo indoor cameras and outdoor pro cameras and have no problem.

Does anyone else have a problem connecting?

Re: Essential camera will not read QR code

JamesC — Tue, 13 Apr 2021 16:25:15 GMT

CGP,

Do you hear the chime after putting the QR code in front of the camera? It could be an issue with the SSID/Password that is being entered. Check to make sure this information is being entered correctly.

JamesC

Re: Essential camera will not read QR code

snip3rboy — Tue, 13 Apr 2021 15:45:01 GMT

@CGP, @RDJ - Curious if you both are following the Arlo Essential Indoor Camera steps to factory reset the device?

https://kb.arlo.com/000062560/How-do-I-factory-reset-my-Arlo-Essential-Indoor-Camera

Press and hold the sync button on the camera for about 15 seconds.
Ensure that the camera LED rapidly blinks blue after you held down sync button.

After a successful factory reset, the camera will restart. In the app, the Onboarding flow should guide you on the steps to get the camera connected and added to your account. I have a few questions as you go through these...

The Privacy Shield will open 20 or so seconds after the restart. - Are you seeing this? Is the Privacy Shield staying open?
Press and hold the Sync button for a couple of seconds. The LED light on the front of the camera should be Flashing blue. - Are you seeing this LED behavior as well?
Put the QR code displayed by the app in front of the camera. You should hear a chime.
- Can you confirm the 2.4GHz SSID/Passphrase you entered are correct?
- Did you hear the chime?
- This could be a tough ask, so I apologize ahead... Is there a way to check your router if the Camera connected to your 2.4GHz network?
The next step will go through a discovery phase.It's important that the camera connected successfully to your router. It can take up to two minutes to discover the device.

Thanks in advance!

Re: Essential camera will not read QR code

JamesC — Wed, 14 Apr 2021 00:37:47 GMT

CGP, RDJ

Are you still experiencing issues setting up your Arlo Essential Indoor camera? Please let us know.

Thanks,

JamesC

Re: Essential camera will not read QR code

CGP — Wed, 14 Apr 2021 11:29:51 GMT

I was able to get my Essential Indoor camera to read the QR code. Not sure what I did differently other than maybe the correct angle and distance to bring the code into focus.

CGP

Re: Essential camera will not read QR code

JamesC — Wed, 14 Apr 2021 16:35:10 GMT

CGP,

Great, thank you for the confirmation.

JamesC