topic Re: Essential Indoor Camera - privacy shutter prevents monitoring in Arlo Essential Indoor Camera

Essential Indoor Camera - privacy shutter prevents monitoring

PaulL13326 — Sun, 15 Jan 2023 13:18:38 GMT

When I set these cameras to the “Arm Away” mode, they don’t seem to monitor any movement because the privacy shutter stays closed. How do I get these cameras to stay active while I am away from the house?

Re: Essential Indoor Camera - privacy shutter prevents monitoring

jguerdat — Tue, 17 Jan 2023 15:06:12 GMT

Is the camera listed as having a rule in Arm Away? Is the action set properly? Screenshots of your rule may help.

Re: Essential Indoor Camera - privacy shutter prevents monitoring

CreekstoneB — Mon, 30 Jan 2023 19:37:16 GMT

We are having the same problem with our camera. We finally wedge a toothpick in the privacy shield to keep it from closing. Something is clearly wrong with the shield.

Re: Essential Indoor Camera - privacy shutter prevents monitoring

JamesC — Wed, 01 Feb 2023 19:46:40 GMT

Check the modes to make sure there are appropriate rules for the camera to detect and record motion. If the camera is disarmed, the privacy shield will engage.

For more information on modes and rules, take a look here: https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

JamesC