topic Re: Indoor essential camera not showing in library after subscription purchased in Arlo Essential Indoor Camera

Indoor essential camera not showing in library after subscription purchased

kc4760 — Fri, 16 Dec 2022 16:27:05 GMT

My house has four cameras in total. Three outdoor Arlo Pro 2s and one indoor essential. I just went on and purchased the signal camera secure plan for $2.99 a month for the indoor camera as the trial period had ended. I went back into the iOS app, armed the camera and it seems to be working but still not seeing the videos clips pop up in the library as they did before. I do not have the indoor camera connected to the hub (direct to house wifi router) as I wanted the indoor camera to be on its own independent armed/disarmed status from the three outdoor cameras. I am sure I am just missing a setting or something, but any help will be grateful.

Re: Indoor essential camera not showing in library after subscription purchased

jguerdat — Wed, 14 Dec 2022 15:22:32 GMT

Check Settings, Subscription, Manage Cameras and verify the camera is activated.

Re: Indoor essential camera not showing in library after subscription purchased

kc4760 — Wed, 14 Dec 2022 16:36:04 GMT

In the iOS app I clicked, setting, subscriptions, then all it shows is ALRO SECURE heading with Arlo Secure single camera 1 of 4 cameras participating. Looking on the desktop, go into settings and the Arlo Secure section shows the indoor camera as active and the other three under "no plan" so that looks right. I have all cameras armed at the moment and the outdoor cameras are all posting clips as normal.