topic Re: Delivery in Arlo Essential Indoor Camera

Delivery

sally2022 — Mon, 24 Oct 2022 03:45:31 GMT

I ordered 4 x Arlo Cameras and received a delivery notification saying that it was delivered yet on the Track and Trace it shows that it was sent back to sender and Star Trek also confirm that it was sent back, yet I have called Arlo 3 times and they keep saying they will look into it and call me back but never do, we have paid in full months ago and we are still without our products...

Anyone know how to contact them via email as the offshore support team are not very helpful

Re: Delivery

ShayneS — Tue, 25 Oct 2022 17:18:45 GMT

Did you purchase from the Arlo shop? Can you Pm me with your receipt and tracking info?

Thanks

Re: Delivery

sally2022 — Tue, 15 Nov 2022 08:37:41 GMT

Yes, online MONTHS ago.
They say it was delivered, delivery shows me proof it was returned to arlo. I keep calling support and they say they’ll get back to me but never do

Re: Delivery

ShayneS — Fri, 18 Nov 2022 20:16:29 GMT

Can you Pm me with your receipt and tracking info?

Re: Delivery

sally2022 — Fri, 18 Nov 2022 21:32:18 GMT

it won’t let me add your username in message, @you may need to pm me

Re: Delivery

sally2022 — Fri, 18 Nov 2022 21:32:45 GMT

Re: Delivery

ShayneS — Mon, 21 Nov 2022 14:24:04 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43231179

Re: Delivery

sally2022 — Mon, 21 Nov 2022 23:21:27 GMT

Would be good to have a direct contact email or phone number, there are no contact avenues via email whatsoever and every time I call they say they’ll call me back in 2 business days which never happens.
I’m at the point of just wanting a full refund, it is ridiculous trying to talk to someone about getting these cameras delivered.