topic No video recordings - recording video upon detection is now "grayed out" in Arlo Essential Indoor Camera

No video recordings - recording video upon detection is now "grayed out"

PeterJB — Tue, 23 Aug 2022 17:57:57 GMT

I am all at once not getting a recording when motion is detected (it has previously worked for 4 months). After some research I noticed that the option of recording video upon detection is now "grayed out". How do I fix? Thank you.

Re: No video recordings

steve_t — Sun, 21 Aug 2022 21:02:02 GMT

To have cloud recording, you require a subscription. Do you have an active subscription. The camera came with 3 months of free subscription

Re: No video recordings

Eilat — Wed, 24 Aug 2022 10:46:26 GMT

I bought a subscription for 200 dollars around a year ago it said it lasted for ever

Re: No video recordings

StephenB — Wed, 24 Aug 2022 11:08:43 GMT

@Eilat wrote:
I bought a subscription for 200 dollars around a year ago it said it lasted for ever

There is no lifetime subscription. I am thinking you googled for Arlo support and reached a scam support site.

https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams