topic Essential Indoor wired camera privacy screen will not go down in Arlo Essential Indoor Camera

Essential Indoor wired camera privacy screen will not go down

packerfan83 — Fri, 29 Jul 2022 13:48:02 GMT

I just purchased 2 new Arlo indoor essential cameras. One works perfectly. The other one's security screen will not go down unless I manually go into the app and do a live view. It is armed and everything. The app even says "Living room security screen is open" and it is now. I have reset the camera, removed it from the app and reinstalled to the app. It still does not work properly. Any suggestions before I return it?

Re: Essential Indoor wired camera privacy screen will not go down

StephenB — Fri, 29 Jul 2022 14:25:30 GMT

@packerfan83 wrote:

The other one's security screen will not go down unless I manually go into the app and do a live view. It is armed and everything.

When you say "down" do you mean open? Or do you mean closed/shuttered?

I'm guessing "shuttered", but want to be sure.

Re: Essential Indoor wired camera privacy screen will not go down

packerfan83 — Fri, 29 Jul 2022 14:34:02 GMT

Yes it stays shuttered no matter what.

Re: Essential Indoor wired camera privacy screen will not go down

StephenB — Fri, 29 Jul 2022 14:59:27 GMT

@packerfan83 wrote:

Yes it stays shuttered no matter what.

Ok. Except when livestreaming of course.

Does it pass the privacy shield test?

Re: Essential Indoor wired camera privacy screen will not go down

packerfan83 — Fri, 29 Jul 2022 15:06:59 GMT

Yes it does pass that

Re: Essential Indoor wired camera privacy screen will not go down

StephenB — Fri, 29 Jul 2022 15:14:13 GMT

@packerfan83 wrote:

Yes it does pass that

I'd try removing the camera from the account, resetting it, and adding it back.

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera