topic Re: Worst Customer Service EVER VMC2030B-100NAS in Arlo Essential Indoor Camera

Unable to scan QR code - Worst Customer Service EVER VMC2030B-100NAS

Shredne — Mon, 25 Jul 2022 18:55:12 GMT

After spending much time trying to get my ARLO camera to scan the QR code I finally gave up and asked for a refund. I wasted more time with the online chat bot before I was connected with a chat agent who was very unhelpful. The chat ended before any conclusion was reached. They sent me an email saying that the chat had ended due to a "technical difficulty"! Ha! The entire company seems to be riddled with technical difficulties.

I should point out that I bought an Essential Indoor Camera last year and it works fine. That's why I went ahead and bought another Essential Indoor Camera and a Floodlight Camera. Both of these do not scan the QR code needed to connect them to my WIFI network.

It's all crap now. The worst.

Re: Worst Customer Service EVER VMC2030B-100NAS

StephenB — Mon, 18 Jul 2022 11:13:41 GMT

@Shredne wrote:

Both of these do not scan the QR code needed to connect them to my WIFI network.

If you aren't getting the chime, then you could try onboarding using a PC (my.arlo.com) instead of your phone.

Another option is to go to https://qifi.org and generate/print a code from there.

Re: Worst Customer Service EVER VMC2030B-100NAS

Shredne — Mon, 18 Jul 2022 12:27:53 GMT

Thank you for the information. What a shame that the chatbot and the customer service rep couldn't help me like that!

Re: Worst Customer Service EVER VMC2030B-100NAS

ShayneS — Tue, 19 Jul 2022 17:51:20 GMT

Hi @Shredne

Were you able to get your cameras onboarded?

Thanks

Re: Worst Customer Service EVER VMC2030B-100NAS

Shredne — Mon, 25 Jul 2022 10:54:20 GMT

Re: Worst Customer Service EVER VMC2030B-100NAS

ShayneS — Mon, 25 Jul 2022 18:59:54 GMT

Okay, let's see if I can help resolve this for you. When you mention your device won't scan the code, do the cameras chime at all or are they literally not being picked up by your device? Is there an error message?

Have you tried installing from a computers web browser as well?

Thanks

Re: Worst Customer Service EVER VMC2030B-100NAS

Shredne — Mon, 25 Jul 2022 21:54:29 GMT

Please just drop it. I have returned the camera and I expect a full refund. Beyond that I have no interest ARLO surveillance cameras ever again.

That means don't bother me ever again, too.