topic Re: Arlo Essential in Arlo Essential Indoor Camera

Arlo Essential false audio detection coming from my camera

HarveyLou — Tue, 07 Jun 2022 16:28:29 GMT

I am still seeking a way to stop the clicking sound coming from my camera. It causes 15-20 unnecessary audio recordings and notifications.

Re: Arlo Essential

jguerdat — Tue, 07 Jun 2022 13:30:46 GMT

It could be a faulty camera or it's in an area that is dark enough to trigger night vision. However, unless you need audio detection as well as motion, disable audio detection in your modes and rules.

Re: Arlo Essential

HarveyLou — Tue, 14 Jun 2022 15:57:57 GMT

Turning off the night vision doesn’t help. I do need audio. If it is a faulty camera, how do I get it replaced?

Re: Arlo Essential

StephenB — Tue, 14 Jun 2022 20:21:49 GMT

@HarveyLou wrote:
I do need audio.

@jguerdat wasn't saying to turn off audio - he was suggesting that you make sure that audio detection was turned off.

@HarveyLou wrote:
If it is a faulty camera, how do I get it replaced?

Is it still under warranty?

Normally you'd contact support (using the option in the app). If the camera is still within the seller's return window, then it'd be better to exchange it with the seller.