Essential Indoor camera not sending notification to friend account

potts7 — Mon, 13 Jun 2022 18:50:27 GMT

I have the master account on this. The camera is working well and sends push notification to me, for motion detection, as it should. I granted access to a 'friend' account. He has downloaded the app, created an account, can log in and see the video feed, but he is not receiving motion sensors. I stumped as to why. I know it's not the camera,s since I receive them. I've checked his setting and he does not even have a 'smart notifications' section like I do. What do we need to do for the friend to receive motion alerts?

Re: Essential Indoor camera not sending notification to friend account

Dannybear — Mon, 13 Jun 2022 20:53:09 GMT

You need to add their phone for each rule for the operating mode.

https://kb.arlo.com/1019297/How-do-I-set-up-Push-Notifications-or-Email-Alerts

topic Essential Indoor camera not sending notification to friend account in Arlo Essential Indoor Camera

Essential Indoor camera not sending notification to friend account

Re: Essential Indoor camera not sending notification to friend account