topic Re: Arlo indoor camera not working in Arlo Essential Indoor Camera

Arlo indoor camera not working

sathena — Tue, 17 May 2022 03:18:58 GMT

Hi,

my Arlo Indoor Camera stopped working last week.

I have tried resetting. Also removing and adding to my base station with no luck.

After going through the process of adding to base station, it continues to show as 'offline'

Re: Arlo indoor camera not working

StephenB — Tue, 17 May 2022 10:02:11 GMT

@sathena wrote:

my Arlo Indoor Camera stopped working last week.

I have tried resetting. Also removing and adding to my base station with no luck.

After going through the process of adding to base station, it continues to show as 'offline'

Is the camera still under warranty?

Re: Arlo indoor camera not working

JamesC — Tue, 17 May 2022 22:43:49 GMT

sathena,

Does the camera show offline on both web client and mobile app?

JamesC

Re: Arlo indoor camera not working

sathena — Wed, 18 May 2022 08:00:32 GMT

yep. still under warranty.

I was hoping it would be an easy fix before I try and return it.

Re: Arlo indoor camera not working

sathena — Wed, 18 May 2022 08:01:24 GMT

Hi James,

yes it is showing offline on web client, mobile app and in my HomeKit app.

All other Arlo cameras are still working.