topic Re: Connecting Arlo Essential Indoor Camera to Xfinity in Arlo Essential Indoor Camera

Connecting Arlo Essential Indoor Camera to Xfinity

timberweasel — Thu, 31 Mar 2022 07:22:30 GMT

Hello.

Thanks for your help.

I've had an Arlo Q connected to my mom's Xfinity network for a couple years.

Trying to add an Arlo Essential Indoor Camera.

I believe Xfinity has 2.4 and 5.0 networks combined.

When scanning the QR code, the new Arlo doesn't chime and instead closes its lens cover.

If I go to the next step anyway, the camera scans, fails to detect the network and then tells me to connect to a 2.4 network.

I don't remember it being this difficult when I set up the Arlo Q.

Thanks for your help.

Re: Connecting Arlo Essential Indoor Camera to Xfinity

StephenB — Thu, 31 Mar 2022 10:43:11 GMT

Try using a PC browser (my.arlo.com) instead of the app - that sometimes works when the app fails.

You could also go into the infinity router settings, and temporarily disable the 5 gHz network.

Re: Connecting Arlo Essential Indoor Camera to Xfinity

timberweasel — Thu, 31 Mar 2022 21:51:56 GMT

Thanks StephenB.

Same result with browser.

Was hoping mucking about with the router was above my pay grade.

(Shouldn’t this be easier? Would including 5ghz capability be so prohibitive? Doesn’t something with only 2.4ghz capability seem dated?)

Re: Connecting Arlo Essential Indoor Camera to Xfinity

StephenB — Thu, 31 Mar 2022 22:42:26 GMT

@timberweasel wrote:

(Shouldn’t this be easier?

I agree it should be easier. FWIW, I think the onboarding issue arises when the camera is on the 2.4 ghz network and the phone (or PC) is on the 5 ghz network.

Re: Connecting Arlo Essential Indoor Camera to Xfinity

timberweasel — Fri, 01 Apr 2022 02:04:39 GMT

With the help of Xfinity Support, I was able to separate and provide separate names to my 2.4 and 5 GHz networks using the Xfinity mobile app. I was then able to set up the Essential Indoor Camera using the 2.4 network . However I was unable to set up my existing Arlo Q on the 2.4 network but I was successful setting it up on the 5 network.

So it seems the Essential Indoor camera must run on a 2.4 ghz network while the Arlo Q must run on a 5 ghz network. Is this true? (Is this fun?)

Re: Connecting Arlo Essential Indoor Camera to Xfinity

StephenB — Fri, 01 Apr 2022 10:38:14 GMT

@timberweasel wrote:

So it seems the Essential Indoor camera must run on a 2.4 ghz network while the Arlo Q must run on a 5 ghz network. Is this true?

The Q is spec'd as being dual band. https://www.arlo.com/en-us/images/Documents/Arlo_Q_Datasheet.pdf

Assuming good signal strength in both bands at the Q's location, it likely is connected at 5 ghz.