topic Re: CUSTOMER SUPPORT EVER. RMA??? in Arlo Essential Indoor Camera

CUSTOMER SUPPORT EVER. RMA???

JorinH — Wed, 02 Feb 2022 19:11:30 GMT

It is impossible to obtain and RMA. Your customer support is existent. Your "Support" bot sends everyone in a senseless loop. You should be ashamed of yourselves. This total lack of customer care makes me think that ARLO IS A SCAM. Bad reviews coming.

SEND ME AN RMA IMMEDIATELY.

Re: CUSTOMER SUPPORT EVER. RMA???

JamesC — Wed, 02 Feb 2022 21:29:36 GMT

JorinH,

Could you provide more detail about what you're trying to do? Are you trying to process a return or get a replacement for hardware?

JamesC

Re: CUSTOMER SUPPORT EVER. RMA???

JorinH — Sat, 05 Feb 2022 05:40:36 GMT

I have been trying to get an RMA to process a return for weeks now. The site is so bad and the e-customer service loops are so infinite that I now believe it has to be intentional.

I am trying to return this camera. Please help to provide me with an RMA and facilitate this return.

Thank you, Jorin

Re: CUSTOMER SUPPORT EVER. RMA???

JamesC — Mon, 07 Feb 2022 18:42:43 GMT

JorinH,

I will reach out to you in a private message to gather more information.

JamesC