topic Re: Initial 90 serv ending messages continue in Arlo Essential Indoor Camera

Initial 90 serv ending messages continue

Lriz — Thu, 20 Jan 2022 20:26:55 GMT

purchased Arlo Essential Indoor almost 3 mos. ago, purchased extended service, but still receive emails that service is ending. Login and see extended service date but still get annoying service ending emails. Do not want interruption of service, why the continued emails??

Re: Initial 90 serv ending messages continue

jguerdat — Fri, 21 Jan 2022 14:48:36 GMT

Are you talking about a service contract or an Arlo subscription? The cameras come with a 3 month trial sub after which you need to subscribe in order to get cloud recordings.

Re: Initial 90 serv ending messages continue

Lriz — Sat, 22 Jan 2022 01:08:41 GMT

Initial free 90 day service expires today, submitted credit card info to extend service….I can see that info on account….yet I continue to get daily reminders that 90 day is expiring and asking to extend service. Once submitted payment to extend I shouldn’t be receiving reminder emails

Re: Initial 90 serv ending messages continue

jguerdat — Sat, 22 Jan 2022 14:49:03 GMT

With the camera still shown as in the trial subscription, you likely will get those reminders. Cancel the trial sub and activate the camera in the paid sub.