topic Re: Essential Indoor Camera not Joining in Arlo Essential Indoor Camera

Essential Indoor Camera not Joining

Jimbuck — Wed, 17 Nov 2021 03:08:18 GMT

Had no problem with a couple Pro 4’s but I cannot get the indoor Essential camera to read the provided symbol to join connect with WIFI. Every time the camera blinks blue for only 6 seconds and the privacy door closes after 10 seconds - No chime. Have tried numerous times and repeatedly followed Arlo’ suggestions

Re: Essential Indoor Camera not Joining

StephenB — Wed, 17 Nov 2021 12:38:53 GMT

@Jimbuck wrote:

Had no problem with a couple Pro 4’s but I cannot get the indoor Essential camera to read the provided symbol to join connect with WIFI. Every time the camera blinks blue for only 6 seconds and the privacy door closes after 10 seconds - No chime. Have tried numerous times and repeatedly followed Arlo’ suggestions

First try the factory reset (holding down on sync until it flashes orange).

Then maybe try using a PC (browsing to my.arlo.com) instead of the app. Also be very careful when entering the network name and password - both are case sensitive.

Also be careful to select the correct camera model when adding the indoor camera.

Re: Essential Indoor Camera not Joining

Jimbuck — Wed, 17 Nov 2021 15:00:16 GMT

I cannot get it to factory reset. Held the sync button for two minutes And it only continued to blink blue while I held the button. I did try from the website but the camera still does the same thing. It only blinks blue for 6 seconds and the privacy door closes after 10 seconds

Re: Essential Indoor Camera not Joining

Jimbuck — Wed, 17 Nov 2021 21:38:28 GMT

Issue resolved. Total user error on my part. Although I never did get a factory reset performed (never got that amber flashing light) I did get the camera to accept the QR code and progress normally. Turns out I was holding the sync button too long (holding it until the camera began flashing blue). With a quick touch, several seconds later it began its blue flashing and took the code straight away with a reassuring chime.