topic Help with new cameras in Arlo Essential Indoor Camera

Help with new cameras

Eperez53 — Thu, 11 Nov 2021 21:16:42 GMT

I have 4 older cameras in my home - they work. My dad is I’ll so I just bought two cameras for his house so I can monitor and make sure he is ok, the two new cameras are not linking or activating? How do I do this? There is no live phone support?

Re: Help with new cameras

StephenB — Fri, 12 Nov 2021 01:16:01 GMT

@Eperez53 wrote:
I have 4 older cameras in my home - they work. My dad is I’ll so I just bought two cameras for his house so I can monitor and make sure he is ok, the two new cameras are not linking or activating? How do I do this?

How far in the process are you getting? Are the cameras scanning the QR code?

Re: Help with new cameras

Eperez53 — Fri, 12 Nov 2021 02:53:08 GMT

Yes it does, but when it does it’s search after, it doesn’t grab it

Re: Help with new cameras

StephenB — Fri, 12 Nov 2021 11:42:47 GMT

@Eperez53 wrote:
Yes it does, but when it does it’s search after, it doesn’t grab it

Is it in the router's attached device list?

Have you tried doing this with a PC (browse to my.arlo.com), or only with the mobile app? You might try a PC.