topic Re: Camera stopped working with app, says offline now. in Arlo Essential Indoor Camera

Camera stopped working with app, says offline now.

Nemmy — Wed, 27 Oct 2021 14:04:41 GMT

Camera stopped working suddenly so I tried to restart it with the app, now it says offline, was it a mistake to restart it with the app?

I am at work so I cant tinker with it, but I just got it and already its been having issues not recording.

Re: Camera stopped working with app, says offline now.

StephenB — Wed, 27 Oct 2021 16:02:21 GMT

Try power-cycling it when you get home.

Re: Camera stopped working with app, says offline now.

Nemmy — Wed, 27 Oct 2021 16:56:33 GMT

What is power cycling? And my phone say it is connected to wifi and on but I cant access its live feed.

It just loads forever.

Re: Camera stopped working with app, says offline now.

StephenB — Wed, 27 Oct 2021 17:05:22 GMT

@Nemmy wrote:
What is power cycling?

Unplug the power, and then reconnect it after a few seconds.

Re: Camera stopped working with app, says offline now.

Nemmy — Wed, 27 Oct 2021 23:48:48 GMT

It just seems to be working really poorly now, barely records anything and when it does its about 2 seconds before it cuts out.

It says it is connected to wifi but how can I be sure? Is there an icon? There is a wifi icon but its not lit up, is it supposed to be?

Re: Camera stopped working with app, says offline now.

StephenB — Thu, 28 Oct 2021 11:50:11 GMT

@Nemmy wrote:
It just seems to be working really poorly now, barely records anything and when it does its about 2 seconds before it cuts out.

It says it is connected to wifi but how can I be sure?

If it's recording anything at all, then it is connected to wifi.

You could try a factory reset. https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

Re: Camera stopped working with app, says offline now.

Nemmy — Thu, 28 Oct 2021 13:23:41 GMT

It's showing a red light what does that mean?

Re: Camera stopped working with app, says offline now.

StephenB — Thu, 28 Oct 2021 14:07:54 GMT

@Nemmy wrote:
It's showing a red light what does that mean?

Do you mean the status LED (to the right of the lens as you face the camera)?

It should be either amber or blue - solid amber does mean an internet connectivity issue has occurred.

Re: Camera stopped working with app, says offline now.

Nemmy — Thu, 28 Oct 2021 15:03:57 GMT

There is a blue light up top and then a red light below it. It is not amber, its solid red.

Re: Camera stopped working with app, says offline now.

StephenB — Thu, 28 Oct 2021 17:34:28 GMT

@Nemmy wrote:
There is a blue light up top and then a red light below it.

That might be the IR spotlight (used for nightvision). Is the camera in a dark location?

Re: Camera stopped working with app, says offline now.

Nemmy — Thu, 28 Oct 2021 18:10:04 GMT

Re: Camera stopped working with app, says offline now.

Nemmy — Thu, 28 Oct 2021 18:34:00 GMT

Like I just came home and it hasnt recorded any movement, and multiple ppl came and went from that door, first few days it worked perfect and now it just isnt working at all.

I cant even access live feed. It just loads forever.

I want this to be a worthwhile purchase but it has been so overwhelmingly shotty and its just a few days old.

Re: Camera stopped working with app, says offline now.

StephenB — Thu, 28 Oct 2021 20:13:26 GMT

Did you try the factory reset I suggested earlier?

Re: Camera stopped working with app, says offline now.

Nemmy — Thu, 28 Oct 2021 21:34:05 GMT

Yes, it says operation failed when I try to so stuff with it now, it wouldnt even use the shield on command.

I cant even watch live feed.

Re: Camera stopped working with app, says offline now.

StephenB — Fri, 29 Oct 2021 11:31:01 GMT

@Nemmy wrote:
Yes, it says operation failed

What operation failed? The livestream?

Note this was a different suggestion from the power cycling. https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

Re: Camera stopped working with app, says offline now.

Nemmy — Fri, 29 Oct 2021 11:33:42 GMT

I removed the camera and set it up again, that article says its factory reset.

And when I tried to watch live footage or even test the shield or something on the camera, would say operation failed.

Re: Camera stopped working with app, says offline now.

StephenB — Fri, 29 Oct 2021 11:54:57 GMT

@Nemmy wrote:
I removed the camera and set it up again, that article says its factory reset.

Your camera has a sync button, so you need to use the second set of instructions (holding down sync for 15 seconds... ).

Re: Camera stopped working with app, says offline now.

Nemmy — Fri, 29 Oct 2021 12:04:52 GMT

I did that, otherwise I couldnt have tried to use it again.

Re: Camera stopped working with app, says offline now.

StephenB — Fri, 29 Oct 2021 12:23:01 GMT

@Nemmy wrote:
I did that, otherwise I couldnt have tried to use it again.

Just checking, as you can remove/re-add the camera without doing the hardware reset (holding down sync until the camera flashes amber).

It is possible that something has gone wrong with your camera hardware. So it might be time to contact Arlo support.

Re: Camera stopped working with app, says offline now.

Nemmy — Fri, 29 Oct 2021 12:36:33 GMT

My camera never blinked amber during the factory reset, but I fully removed it, added it back and reconnected to wifi.