topic Re: No videos for a week but push notifications vmc 3040 in Arlo Essential Indoor Camera

No videos for a week but push notifications vmc 3040

Placerville — Thu, 17 Jul 2025 17:03:37 GMT

Our indoor camera was working when we left our Colorado house for California July 13. We are receiving push notifications of motion detected but no videos after July 15. The live connect just goes into a spin around circle. The push notifications indicate motion.

Re: No videos for a week but push notifications vmc 3040

jguerdat — Fri, 18 Jul 2025 12:41:32 GMT

WHile live viewing should still be working, it may be the subscription has expired. Check Settings, Subscription or Settings, Home, Plans. If you can see the camera settings, try a reboot of the camera.

Re: No videos for a week but push notifications vmc 3040

Placerville — Fri, 18 Jul 2025 16:30:09 GMT

Thanks, but it's a legacy account so no subscription. Purchased in 2018.

Re: No videos for a week but push notifications vmc 3040

Placerville — Fri, 18 Jul 2025 16:51:44 GMT

There was a fire near our transmitter in Colorado, on Gray Head. Could that have something to do with this?

Re: No videos for a week but push notifications vmc 3040

jguerdat — Sat, 19 Jul 2025 13:39:06 GMT

What do you mean by "transmitter"? Are you using a cellular hotspot for internet access?

It would seem that internet access is working since you get notifications and can at least attempt to access live view. While it is something of a risk, rebooting your base may be the fast solution. By risk, I mean that it's possible that the reboot may cause more problems but that's usually unlikely. If things go south, a friend with access can power cycle it for you. For future reference, a WiFi-enabled switch that the base plugs into would allow you to remotely perform the power cycle yourself.

Re: No videos for a week but push notifications vmc 3040

Placerville — Sat, 19 Jul 2025 17:09:33 GMT

Thanks for responding to our problem. We have internet service from Vero Broadband, which shows no outages. The transmitter is on top of Gray Head a peak outside of Telluride.

Re: No videos for a week but push notifications vmc 3040

jguerdat — Sun, 20 Jul 2025 14:17:48 GMT

Sorry, I still don't understand what that transmitter is for. Looking up Vero shows it to be a fiber provider which uses hardware to each house so no "transmitter" would be used. Yeah, something needs to be supplying the connection which could be interpreted as a transmitter but that confuses the issue, at least for me. In any event, I don't see why a fire in the area would be causing your specific issue - either the internet connection is up or not.

Did you try the reboot of your base?

Re: No videos for a week but push notifications vmc 3040

StephenB — Sun, 20 Jul 2025 18:36:27 GMT

@jguerdat wrote:

Looking up Vero shows it to be a fiber provider

Vero Broadband is a mobile data provider. A different offering than Vero Fiber

Re: No videos for a week but push notifications vmc 3040

Placerville — Sun, 20 Jul 2025 20:19:11 GMT

It's not fiber. There's no fiber in this particular rural mountain area. Maybe transmitter is the wrong word, but we have a small dish on the side of the house which receives the internet signal. Unfortunately we're hundreds of miles away but maybe can get friends to help us reboot. Still getting Arlo messages each morning. Thanks for your help.

Re: No videos for a week but push notifications vmc 3040

StephenB — Mon, 21 Jul 2025 12:42:14 GMT

@Placerville wrote:

Maybe transmitter is the wrong word, but we have a small dish on the side of the house which receives the internet signal.

Both the remote "transmitter" and your dish send and receive, so technically both are transceivers. Often what you are calling the "transmitter" is called base station. You could also just call it a cell tower.

@Placerville wrote:

Unfortunately we're hundreds of miles away but maybe can get friends to help us reboot. Still getting Arlo messages each morning. Thanks for your help.

It could be an issue with your ISP not being able to deliver enough bandwidth, and rebooting mobile router (and related equipment) is a good next step.

Re: No videos for a week but push notifications vmc 3040

jguerdat — Mon, 21 Jul 2025 12:47:16 GMT

Guess I'm in apology mode this morning. Yesterday I searched for "Vero broadband" and ended up at Vero Fifber. There was another link to broadband but that was a login page.

Re: No videos for a week but push notifications vmc 3040

Placerville — Thu, 24 Jul 2025 23:52:22 GMT

We've given up. We'll be back in Colorado in September and deal with it then. Thanks for help.