topic Camera offline in Arlo Essential Indoor Camera

Camera offline

MarkWhitt — Mon, 18 Nov 2024 20:28:19 GMT

After installation the camera says offline

Re: Camera offline

BrookeN — Tue, 19 Nov 2024 21:22:25 GMT

Can you please provide what camera that you are seeing is offline and what steps you have taken to resolve it. I do not want to provide steps you may have already done.

Re: Camera offline

gwnewman — Fri, 14 Mar 2025 14:48:27 GMT

One of my Arlo Pro2 cams (VMC403OP) shows to be offline on my iPhone app. After I recharge the cam, the indicator lights flash alternating blue and orange. This cam has functioned for years without problems.
I’ve tried pressing the sync button on the top of the cam but there is no obvious response. My 4 other Arlo devices are working fine.

Re: Camera offline

jguerdat — Sat, 15 Mar 2025 14:27:01 GMT

This has been reported a few times over the years. If reinserting the battery doesn't help, the camera is toast.

Re: Camera offline

BrookeN — Mon, 17 Mar 2025 15:15:42 GMT

@gwnewman are you on an iOS or Android device?