topic Re: Video recordings not showing in Feed in Arlo Essential Indoor Camera

Video recordings not showing in Feed

avkarl — Sat, 06 Jul 2024 11:50:26 GMT

Video recordings are not showing in Feed. I have Base Station VMB3010r2, Firmware 1.21.0.2_1540_8a519c8, Serial Number 4894727TA1A80, and 4 cameras: Hardware H7, Firmware 1.5.295. The Feed only shows actions like arming and disarming but not any videos I record. In have an active Arlo Secure Multi-Camera subscription.

Re: Video recordings not showing in Feed

jguerdat — Sat, 06 Jul 2024 12:30:06 GMT

Various similar reports here. You can try removing and resyncing a camera to see if it helps, or remove all devices from your account and add them back as if new. @BrookeN has been performing backend syncs to resolve the issue so you may want to wait for her to be able to respond (likely Monday).

Re: Video recordings not showing in Feed

BrookeN — Mon, 08 Jul 2024 19:48:57 GMT

@avkarl are you still seeing this same behavior?

Re: Video recordings not showing in Feed

avkarl — Mon, 08 Jul 2024 20:49:17 GMT

I still have the same issue. I have not yet removed and resynced any cameras. I was waiting for your recommendation.

Re: Video recordings not showing in Feed

BrookeN — Mon, 08 Jul 2024 20:55:55 GMT

Watch the cameras throughout the day to day and see if the behavior changes. If not then please go ahead and remove the cameras and re-onboard them.

Re: Video recordings not showing in Feed

doorguy1 — Sun, 28 Jul 2024 17:21:00 GMT

I could not get any feed videos and my calendar was blank.

For me, the problem was that I had turned off some recording triggers in the list under the calendar.

I turned all back on and my feed came back 100% correct.