topic Re: Cannot Access Account - Interior Cameras in Arlo Essential Indoor Camera

Cannot Access Account - Interior Cameras

AmandaH — Wed, 14 Feb 2024 18:57:26 GMT

I recently came on board to a business, and they no longer have access to the pre-existing email associated with the account. I need to remove all previous access, logins, and start fresh. There is no way to access the email associated with the account.

Re: Cannot Access Account - Interior Cameras

ShayneS — Thu, 15 Feb 2024 23:00:33 GMT

Hi @AmandaH

Do you have access to the invoicing from purchase by chance?

Re: Cannot Access Account - Interior Cameras

AmandaH — Fri, 16 Feb 2024 02:08:20 GMT

I do. Would it be possible to email the information so it isn't public? Thanks!

Re: Cannot Access Account - Interior Cameras

StephenB — Fri, 16 Feb 2024 13:25:11 GMT

@AmandaH wrote:

I do. Would it be possible to email the information so it isn't public? Thanks!

You can send @ShayneS the information privately, using the private message (PM) feature of the forum. Click on the envelope icon in the upper right of the forum page.

Best to attach the invoice as a pdf.

Re: Cannot Access Account - Interior Cameras

AmandaH — Fri, 16 Feb 2024 16:35:12 GMT

@ShayneS I just sent a private message but then received a response saying "You have reached the limit of number of private messages you can send." I've only sent one so hopefully you received the info. All I have access to is the device info.