topic Help connecting camera in Arlo Essential Indoor Camera

Help connecting camera

bsud — Wed, 14 Feb 2024 19:29:31 GMT

I recently removed my Arlo Essential Indoor Gen 1 and now want add it back.

I have an EERO mesh system that I can force to 2.4 GHz only for a period of time (10 minutes)

I go through the add camera process and everything goes fine even hearing the Chime. The find dial spins then after 10-15 seconds the shutter clicks close and the process goes a bit longer then stops taking me back to the verify your on a 2.4GHz band.

I've hard reset the camera multiple times as well.

Thoughts?

Thanks.

Re: Help connecting camera

ShayneS — Wed, 14 Feb 2024 19:31:29 GMT

@bsud can you create another band set to 2.4GHz for installation purposes and try again?

Re: Help connecting camera

bsud — Wed, 14 Feb 2024 19:45:57 GMT

The only readily accessible 2.4 Ghz network I have is the dual band Eero mesh in my house. I can disable the 5 Ghz band for 10 minutes at a time but I've tried this 4-5 times with the same result.

I have another place that I have that has the 5 Ghz disabled and this network is the same one I originally had the camera connected to.

I'll be able to try connecting to this network in a week or so.

Do you think the issue is related to my eero mesh network?

Re: Help connecting camera

ShayneS — Wed, 14 Feb 2024 19:52:57 GMT

It is a possibility the networks are changing while trying to install. Can you try onboarding with a Browser?

Re: Help connecting camera

bsud — Wed, 14 Feb 2024 20:18:22 GMT

I tried using Mac OS Safari going to my.arlo.com. Same results.

Re: Help connecting camera

ShayneS — Wed, 14 Feb 2024 21:45:12 GMT

Thanks for the info, I have escalated this for you and someone from Support will be reaching out to you as soon as possible.

Re: Help connecting camera

jguerdat — Thu, 15 Feb 2024 15:07:08 GMT

Any chance you can create a guest network on your router that uses only the 2.4GHz band and connect to that?

Re: Help connecting camera

bsud — Fri, 16 Feb 2024 14:17:45 GMT

I will look into that idea. My only concern is that I'm currently passing through from my AT&T router/gateway to my Eero mesh so all the wifi options for the AT&T device are turned off.

I can just enable Guest but am wondering if this might cause issues with this pass through.

Probably not but worth some research.

Thanks.

Re: Help connecting camera

bsud — Fri, 16 Feb 2024 19:28:08 GMT

I set up the 2.4 Ghz band only on my router. The camera configured properly. The issue is trying to disable the 5 Ghz band on my Eero system isn't working.

Thanks for all your help.