topic Re: Where's my mic? The full screen/landscape view?? in Arlo Essential Indoor Camera

Where's my mic? The full screen/landscape view??

WuNgUn — Fri, 10 Nov 2023 00:04:34 GMT

I s'pose those are also subscription features now, the ability to use the built in mic? The full screen "arrows" option is missing from my image as well 🤷
And why now do I also have to give my finger print to access the cam on my only device?
Beyond frustrated!

Re: Where's my mic? The full screen/landscape view??

DannyBearAgain — Fri, 10 Nov 2023 01:28:29 GMT

Are you using the owner account credentials or are you a shared user?

Re: Where's my mic? The full screen/landscape view??

WuNgUn — Fri, 10 Nov 2023 01:30:22 GMT

I assume owner account... I set it up and I had those functions earlier.

The fingerprint thing is new... And maybe when this all began....? 🤷

Re: Where's my mic? The full screen/landscape view??

DannyBearAgain — Fri, 10 Nov 2023 01:47:14 GMT

The change in access behaviour suggests a different login is in use. Please check.

The finger login is a setting in the app/settings/profile/login with Touch ID.

Re: Where's my mic? The full screen/landscape view??

WuNgUn — Mon, 13 Nov 2023 19:56:39 GMT

Finger print setting is switched OFF 🤷

Re: Where's my mic? The full screen/landscape view??

DannyBearAgain — Fri, 10 Nov 2023 02:21:56 GMT

It might be an idea to delete and install the app again.

If you go into the app settings/privacy centre/account/active sessions to confirm your mobile device is the only one logged into the account first.

Re: Where's my mic? The full screen/landscape view??

WuNgUn — Fri, 10 Nov 2023 02:28:55 GMT

K.... Uninstalled app, redownloaded it... Logged in. Tells me finger print needed when cam is disarmed but in settings, it's armed (I recieve notifications when it sees my dog)

still same behavior.

Re: Where's my mic? The full screen/landscape view??

DannyBearAgain — Fri, 10 Nov 2023 06:07:05 GMT

So to confirm that the trial subscription has since ended for the camera when this started occurring?

https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

The above article does state that two way should still be available.

Re: Where's my mic? The full screen/landscape view??

WuNgUn — Fri, 10 Nov 2023 06:07:18 GMT

I wouldn't say that necessarily... But definitely after the trial ran out

Re: Where's my mic? The full screen/landscape view??

DannyBearAgain — Fri, 10 Nov 2023 06:23:42 GMT

I can only advise that you take this up with the arlo customer support, difficulty is if out of warranty.

Private message one of the arlo moderators @ShayneS, @JamesC on this forum to raise a case.

Re: Where's my mic? The full screen/landscape view??

StephenB — Fri, 10 Nov 2023 12:20:06 GMT

@WuNgUn wrote:

And why now do I also have to give my finger print to access the cam on my only device?

Arlo doesn't require that, so it must be something with your device.

Chrome recently added a feature to tie their saved passwords to Windows Hello. If you enabled that, then Chrome will require your fingerprint before it provides the saved password.

@WuNgUn wrote:

I s'pose those are also subscription features now, the ability to use the built in mic?

No, that should work without a subscription.

@WuNgUn wrote:

The full screen "arrows" option is missing from my image as well 🤷

Did your user interface change from "Library" to "Feed"???

Re: Where's my mic? The full screen/landscape view??

WuNgUn — Fri, 10 Nov 2023 16:38:04 GMT

I've been all over this site and app...
I don't see ANY way to contact support. Definitely regretting buying this POS. AND not knowing they were going to hit me with a subscription after a short trial.

Re: Where's my mic? The full screen/landscape view??

WuNgUn — Fri, 10 Nov 2023 16:39:42 GMT

So while at home in my network, the mic option and full screen are available 🤷

Also, this is manually arming the cam. When I initially posted, it was running on a schedule and I was on cellular network.

Strange

Re: Where's my mic? The full screen/landscape view??

StephenB — Fri, 10 Nov 2023 18:35:45 GMT

@WuNgUn wrote:

I've been all over this site and app...

Does your app show "Library" at the bottom?

Or does it show "Feed" and "Dashboard" instead?

Re: Where's my mic? The full screen/landscape view??

WuNgUn — Fri, 10 Nov 2023 18:39:58 GMT

It shows library, even though it doesn't record anything. I don't have a subscription

Re: Where's my mic? The full screen/landscape view??

StephenB — Fri, 10 Nov 2023 21:49:34 GMT

@WuNgUn wrote:

It shows library, even though it doesn't record anything. I don't have a subscription

Well, you need a subscription to get recordings. And you would also need a subscription to access phone support.

There are two user interfaces - you have the older "Library" one. Info on getting support with your UI is here:

https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

Re: Where's my mic? The full screen/landscape view??

WuNgUn — Fri, 10 Nov 2023 22:05:30 GMT

A knowledge base link?? Yeah, the support is CLEARLY **bleep** with this company. SO glad I didn't pay for a subscription.
I think I'm going to take my little camera and end its life under a hammer rather than try to get help for my issue.
I ALREADY know how that'll go....
Thanks for your help everyone 👍

Re: Where's my mic? The full screen/landscape view??

StephenB — Fri, 10 Nov 2023 22:24:51 GMT

@WuNgUn wrote:

A knowledge base link??

To be clear - This is a user-to-user forum, and I don't work for Arlo.

FWIW, you said couldn't find how to access support in your app. Since I am running "feed", I couldn't be certain I was giving you the right steps. So I linked in the KB article, which starting by telling you how to access support in the app.

Re: Where's my mic? The full screen/landscape view??

ShayneS — Mon, 13 Nov 2023 20:02:11 GMT

HI @WuNgUn

Are you still experiencing these issue? If you like I can escalate this to support?

Re: Where's my mic? The full screen/landscape view??

WuNgUn — Mon, 13 Nov 2023 20:19:45 GMT

I removed the cam and went thru the new device process. All good!