topic Re: Cameras offline in Arlo Essential Indoor Camera

Cameras offline

Michael_Arv — Thu, 02 Nov 2023 14:46:00 GMT

2 of my 4 Essential Indoor cameras went offline by themselves. They have been working with no problems for 3 months. Both went offline within a few days and seemed to coincide with the end of free trial time. They will not reconnect to the network. I have tried resetting them, but after showing the QR code it only takes s couple of seconds before they flash orange 10 times and then go black. Nothing has changed with the network, 2 cameras are still connected and work. I have restarted the router. I have reinstalled the app in the phone.

Re: Cameras offline

jguerdat — Fri, 03 Nov 2023 13:39:17 GMT

I have no explanation but have you tried resetting the cameras?

https://kb.arlo.com/000062560/How-do-I-factory-reset-my-Arlo-Essential-Indoor-Camera

Re: Cameras offline

logo021 — Sun, 25 Feb 2024 16:25:43 GMT

I have two Pro3, one Essential, and two Pro4 cameras. They randomly go offline and come back independently of each other, the cycle time is a day or so. Sometimes all are online, sometimes all are offline, and between this all combinations of offline and online are possible. I think this started when I bought the Essential and Pro4 cameras, maybe in combination with a new router from my ISP. When this started all cameras drained their batteries quickly.

I also have a TP-link mesh network to increase the wi-fi-covered area. After a lot of experiments, I finally got my cameras stable. I kept the two Pro3 cameras on the Arlo hub and removed the rest. The Essential and Pro4s I connected to my router or mesh nodes. On the router, I separated the 2.4 and 5 GHz networks and gave them different SIDs. On the mesh network, I turned off the 5 GHz network as I couldn't give it its own SID. Thats it 🙂