topic Re: Library in Arlo Essential Indoor Camera

Library

DSeegobin — Thu, 12 Oct 2023 13:49:18 GMT

Hello,

I am trying to access my videos but nothing is showing in the library.

Re: Library

StephenB — Thu, 12 Oct 2023 19:55:47 GMT

@DSeegobin wrote:

I am trying to access my videos but nothing is showing in the library.

Has your subscription expired?

Re: Library

DSeegobin — Fri, 13 Oct 2023 14:13:36 GMT

Yes it has. I lost my fiancee last week and I was hoping to access the videos

Re: Library

StephenB — Sat, 14 Oct 2023 15:37:00 GMT

@DSeegobin wrote:

Yes it has. I lost my fiancee last week and I was hoping to access the videos

Sorry to hear about your fiancee.

Unfortunately there is no way to retrieve cloud recordings after the subscription expires. They aren't stored at all if you don't have a subscription, and anything already in the library is deleted when it expires.

Do you know if the camera is connected to a base/smarthub? If it is, then there might be a USB drive or microSD card in the base. (In the case of the VMB5000, the microSD slot is underneath). Local recordings wouldn't be deleted, so you could eject the storage and connect it to a PC for viewing.

Re: Library

Garyw55 — Mon, 20 Nov 2023 14:45:34 GMT

Try this: Open the Arlo, tap on the mode button at bottom of screen. Make sure your devices are armed. If not, tap on arm all devices button. That might fix it. That was my problem