topic Re: Cant find/connect my Arlo camera in Arlo Essential Indoor Camera

Cant find/connect my Arlo camera

MLP_ — Fri, 24 Mar 2023 20:09:29 GMT

After I had to factory reset my router I am not able to reconnect anymore my Essential Spotlight camera to the app.

Tried to connect via mobile phone app and also with web browser.

I managed to get to the step where the app/web browser is “Looking for Arlo Camera” but then the app remains stuck.

Before you ask:

Yes, network is 2.4ghz

Yes, Mobile device is connected to the same 2.4 GHz network

Yes, correct Wi-Fi network SSID & PW

Yes, device and Arlo camera are within the Wi-Fi signal range

Yes, camera LED is blinking blue while the camera is being discovered

Yes Chime noise heard

No VPN

Yes, even tried a factory reset

Yes, from the router tools I can see that the camera is connected to the network

Any idea on how to proceed?

This is very annoying as I renewed my subscription after trial period literally 3 days ago.

StephenB — Fri, 24 Mar 2023 23:44:51 GMT

Can you try onboarding again from a PC (browsing to my.arlo.com)?

MLP_ — Sat, 25 Mar 2023 00:20:02 GMT

See above:

Tried to connect via mobile phone app and also with web browser. --->PC

jguerdat — Sat, 25 Mar 2023 14:17:35 GMT

Just to be clear, are you choosing the Essential spotlight camera to install and not the plain Essential (no spotlight)?

MLP_ — Sat, 25 Mar 2023 20:45:39 GMT

Quick update: After several additional trials I managed to connect my camera.

Still have no clue why it did not work before.

@jguerdat I own an "essential spotlight" and this is what I was trying to install

Thanks to you both for your help.