topic Re: Introducing Arlo Essential Indoor Camera - 2nd Generation in Arlo Essential Indoor 2nd Gen

Introducing Arlo Essential Indoor Camera - 2nd Generation

JamesC — Tue, 19 Sep 2023 18:03:30 GMT

Introducing the 2nd generation of the Essential camera, now offered in both 2K and HD options. Experience exceptional smart home security with unbeatable value and price. We all deserve protection, no matter what your budget is or the size of your property. Choose from 2K or HD camera options for round-the-clock protection.

Privacy on demand. Protection on command.

Essential Indoor Camera provides smart home security with an automated privacy shield to protect your privacy too. Offering clear HD 1080P resolution, Night Vision, and Integrated Siren, check-in on your home, family or pets anytime.

HD Video Resolution
Automated Privacy Shield
Updated seamless Bluetooth onboarding
130° field of view
2-Way Talk
Night Vision

Privacy on demand. Protection on command with crystal-clear details. Essential Indoor Camera provides enhanced smart home security with an automated privacy shield to protect your privacy too. Offering crystal clear 2K resolution, Night Vision, and Integrated Siren, check-in on your home, family or pets.

2K Video Resolution
Automated Privacy Shield
Updated seamless Bluetooth onboarding
130° field of view
2-Way Talk
Night Vision

Post a reply or visit Arlo Support if you have any additional questions or need more information about the Arlo Essential Indoor Camera - 2nd Generation

Thank you for being part of the Arlo Community!

Re: Introducing Arlo Essential Indoor Camera - 2nd Generation

Dipper — Sat, 23 Sep 2023 13:00:35 GMT

Can this be used with an existing VMB5000 base station like the legacy (current) Indoor Essential camera?

Re: Introducing Arlo Essential Indoor Camera - 2nd Generation

jguerdat — Tue, 03 Oct 2023 21:29:00 GMT

It wil only be able to connect to WiFi when released - that's happened before. A firmware update will be needed down the road to allow connection to a hub.

Re: Introducing Arlo Essential Indoor Camera - 2nd Generation

Dipper — Sat, 23 Sep 2023 14:02:14 GMT

Appreciate the response. That was my concern as well.

Re: Introducing Arlo Essential Indoor Camera - 2nd Generation

Lisa77 — Fri, 06 Oct 2023 18:58:23 GMT

Is there a user manual for VMC3060 (Gen 2)? (Not the quick start guide) Thx.

Re: Introducing Arlo Essential Indoor Camera - 2nd Generation

JamesC — Fri, 06 Oct 2023 20:19:45 GMT

Lisa77,

You can find manuals for Arlo cameras in the documents library here: https://www.arlo.com/en-us/support/docs

The manual for VMC3060 is not yet available but we expect it to be finished soon.

JamesC

Re: Introducing Arlo Essential Indoor Camera - 2nd Generation

bartcannady — Mon, 13 Nov 2023 23:36:25 GMT

i have 3 of these cameras and when they wont connect or work. keep getting a error zero code. crazy that they put these out and they don't even work. right now i have three new paper weights. thanks Arlo. called support many times and they say well everyone is having this issue. sorry that's a good solution to my problem. I don't think they know what to do. I just wish my cameras would work. I know tons of people that bought this recently and everyone is having the same issue. Waiting on a response to see how to proceed or if I have to throw them away and buy something that actually work. I really thought Arlo would be a good purchase. Is any one else having this same issue with the essential camera gen 2.

Re: Introducing Arlo Essential Indoor Camera - 2nd Generation

JamesC — Mon, 13 Nov 2023 23:46:02 GMT

bartcannady,

We're currently investigating reports from some users experiencing issues onboarding new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

Re: Introducing Arlo Essential Indoor Camera - 2nd Generation

PaulGr — Wed, 15 Nov 2023 16:49:47 GMT

When will the Gen 2 Essential Indoor camera be available in Europe?

Re: Introducing Arlo Essential Indoor Camera - 2nd Generation

JamesC — Wed, 15 Nov 2023 18:55:09 GMT

PaulGr,

Keep an eye on https://www.arlo.com/en_eu/home

Once available an announcement will be made there.

JamesC

Betreff: Introducing Arlo Essential Indoor Camera - 2nd Generation

Tomlo — Tue, 05 Dec 2023 03:41:04 GMT

Can I use this in Hong Kong and UK?

I try to pair it via the Arlo secure app but not able to find the 2nd generation cam.

Re: Betreff: Introducing Arlo Essential Indoor Camera - 2nd Generation

JamesC — Tue, 05 Dec 2023 17:26:10 GMT

Tomlo,

Arlo Essential 2nd generation products are not available and cannot be onboarded in Hong Kong/UK at this time.

JamesC

Re: Introducing Arlo Essential Indoor Camera - 2nd Generation

gpeden — Wed, 06 Dec 2023 03:25:19 GMT

I can't tell if this 2nd generation indoor camera can stand on their own without a mount? The pictures don't really show a clear view of the bottom of the cameras. I have the Arlo - Essential Spotlight first gen and I can just set them wherever indoors. Do 2nd generation have a flat spot that they can stand on their own?

(hint, maybe update the product details page with a few more pictures?)

Thanks!

George

Re: Introducing Arlo Essential Indoor Camera - 2nd Generation

JamesC — Wed, 06 Dec 2023 17:12:18 GMT

gpeden,

Yes. The camera can sit flat on the charging port and stand on it's own. This limits the angle in which the camera can be positioned and the camera wouldn't be able to have a charging cable attached, but is possible if it makes sense for your use case.

JamesC

Re: Introducing Arlo Essential Indoor Camera - 2nd Generation

Szeto88 — Mon, 11 Dec 2023 14:51:58 GMT

I have the same problem!!!

Betreff: Introducing Arlo Essential Indoor Camera - 2nd Generation

Szeto88 — Mon, 11 Dec 2023 14:53:05 GMT

I have the same problem.

Re: Introducing Arlo Essential Indoor Camera - 2nd Generation

gpeden — Mon, 11 Dec 2023 14:58:48 GMT

ok I ended up going with the 2k camera because it was obvious from the pictures that it would work the way I want.

It seems you might be making an assumption that users will have these camera permanently installed/mounted? That isn't how we use our cameras so being able to have the cameras free stand without a mount is important.

Re: Introducing Arlo Essential Indoor Camera - 2nd Generation

Aashishkebab — Fri, 29 Dec 2023 21:27:54 GMT

Why is CVR not supported?

Re: Introducing Arlo Essential Indoor Camera - 2nd Generation

JamesC — Mon, 01 Jan 2024 18:10:59 GMT

CVR is not available for all Arlo devices due to software and hardware limitations with specific models. For more information on CVR and what cameras are supported, see here: https://kb.arlo.com/1018425/What-is-continuous-video-recording-CVR-and-how-do-I-use-it

JamesC

Re: Introducing Arlo Essential Indoor Camera - 2nd Generation

Aashishkebab — Mon, 01 Jan 2024 18:14:06 GMT

Complete non-answer.

CVR is supported on first Gen indoor essential. So it should be supported in second Gen, and support actually says the dev team is "working on it".