topic Re: Bad Wires and no help from support in Arlo Essential Indoor 2nd Gen

Bad Wires and no help from support

cmiller2430 — Fri, 19 Sep 2025 14:36:47 GMT

Hello,

I recently purchased Arlo indoor essential cameras 2K. One of the wires has a nick/cut in it and the camera won't turn on. I tried to contact support but the bot is quite dumb and the contact an agent has thrown an error at least 10 times and won't create a case for me. I tried to do a return but I can't access the return details to print the label or the QR code to ship with FedEx. I also bought the doorbell and 3 Essential Outdoor XL 2K cameras. Has anyone else had this terrible experience with support? What did you do? I am contemplating returning all of the products and going back to Google Nest or Ring cameras.

Re: Bad Wires and no help from support

StephenB — Fri, 19 Sep 2025 16:50:32 GMT

@cmiller2430 wrote:
I recently purchased Arlo indoor essential cameras 2K. One of the wires has a nick/cut in it and the camera won't turn on. I tried to contact support but the bot is quite dumb and the contact an agent has thrown an error at least 10 times and won't create a case for me.

I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - so they can connect you with support.

Re: Bad Wires and no help from support

ShayneS — Mon, 22 Sep 2025 22:34:26 GMT

Hi @cmiller2430

Thank you for bringing this to my attention. I’ve escalated the wiring concern, and support will be reaching out to you shortly. In addition, I’ll have the team review the chatbot symptom, could you share a screenshot to help us investigate further?

Re: Bad Wires and no help from support

ShayneS — Tue, 23 Sep 2025 22:44:06 GMT

Hi @cmiller2430

Just wanted to check in on you to see how everything's going?