notifications and recordings

KittyKat1 — Thu, 04 Sep 2025 20:45:59 GMT

So my camera has been fine , then all of a sudden the notifications are still going off as normal but when I click on the notification and try to view it , but it only shows me live view and no recordings. Also nothing in my feed just the notifications at the top of my cell phone , but once I click the notification it only shows live view ..I have checked all settings , and called customer service ..they even act like they don't know what's wrong and it's their product ..and I just paid for the subscription ..someone else have this issue or know how to fix it ? FYI my phone is a android.

Re: Recordings

StephenB — Thu, 04 Sep 2025 12:16:23 GMT

@KittyKat1 wrote:

So my camera has been fine , then all of a sudden the notifications are still going off as normal but when I click on the notification and try to view it , but it only shows me live view and no recordings.

I just paid for the subscription ..someone else have this issue or know how to fix it ?

Double-check that the subscription is applied to your cameras. Sometimes it can take a day to kick in, so maybe give it some time.

The easiest way to check is to livestream the camera and see if you can make a manual recording.

@KittyKat1 wrote:

and called customer service ..they even act like they don't know what's wrong and it's their product

Hopefully you accessed support using the support center in the app. Arlo doesn't publish phone numbers, and googling for one usually leads to a scam support site.

topic Re: Recordings in Arlo Essential Indoor 2nd Gen

notifications and recordings

Re: Recordings