topic Re: Paid for secure plan, when does it start working? in Arlo Essential Indoor 2nd Gen

Paid for secure plan, when does it start working?

Lisa77 — Mon, 27 Nov 2023 16:15:16 GMT

I paid for an annual secure plan and the charged amt. is showing on the method of payment's side. When does the app recognize that the subscription is active?

(wired)

Thank you.

Re: Paid for secure plan, when does it start working?

JamesC — Mon, 27 Nov 2023 21:06:15 GMT

Lisa77,

The plan will become active as soon as you complete the payment flow on your Arlo account.

I've checked your account and it shows the plan is active.

JamesC

Re: Paid for secure plan, when does it start working?

Lisa77 — Tue, 28 Nov 2023 00:44:15 GMT

@JamesC thanks for the reply. I logged out of the app and then logged back in and it started working at that point. Not sure if that was just a coincidence, or that's what was needed. (The payment had already registered on the payment source's side a couple hours before I did the logout/login on the app.)