topic Re: Night vision stopped working in Arlo Essential Indoor 2nd Gen

Night vision stopped working

MarioJ — Mon, 31 Mar 2025 02:44:56 GMT

Hi,

on my essential indoor camera (VMC3060Aer1.4) night vision stopped working a few weeks ago. The camera emits a constant clicking sound and the video toggles between night vision on and off. There is nothing close to camera that could cause any reflections. The camera has worked without issues in that spot with night vision for months.

Any ideas how can I can fix it?

Kind regards, Mario

PS: Is there any way to file a support ticket if you don't have a subscription?

Re: Night vision stopped working

ShayneS — Tue, 01 Apr 2025 22:56:28 GMT

Are you still experiencing this symptom?

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Re: Night vision stopped working

MarioJ — Wed, 02 Apr 2025 14:13:29 GMT

Yes, the problem is still there. I power cycled the camera and the issue persisted. For now I disabled night vision to prevent the clicking noise.

Re: Night vision stopped working

ShayneS — Wed, 02 Apr 2025 17:47:49 GMT

@MarioJ

I have escalated your case & someone from support will be reaching out to you as soon as possible.