topic Re: I can't sync my Arlo Essential Outdoor 2nd Gen with my VMB4540 hub in Arlo Essential Indoor 2nd Gen

I can't sync my Arlo Essential Outdoor 2nd Gen with my VMB4540 hub

fsitios — Thu, 13 Feb 2025 19:08:10 GMT

Hello, what is the solution to this problem? I have a VMB4540r3 base station whose firmware version is 1.25.1.0_1687_1f1c874, but my Essential 2Gen indoor camera model is not present in any Arlo app list as an option to pair it or add it as a device. I just listed the first generation essential camera model (the one with the pairing button on the bottom).

Regards,

Fernando

Re: I can't sync my Arlo Essential Outdoor 2nd Gen with my VMB4540 hub

StephenB — Thu, 13 Feb 2025 19:18:37 GMT

@fsitios wrote:

but my Essential 2Gen indoor camera model is not present in any Arlo app list as an option to pair it or add it as a device.

Generally this means that the camera is not available in your country. What country are you in?

Re: I can't sync my Arlo Essential Outdoor 2nd Gen with my VMB4540 hub

fsitios — Mon, 17 Feb 2025 13:18:56 GMT

Hello Stephen,

I am in Argentina. I already have 6 Arlo cameras, older models, and they all work fine. Is this restriction new? How do I know which models I can use in my country?

Thank you!

Re: I can't sync my Arlo Essential Outdoor 2nd Gen with my VMB4540 hub

StephenB — Mon, 17 Feb 2025 13:51:43 GMT

@fsitios wrote:

I am in Argentina. I already have 6 Arlo cameras, older models, and they all work fine. Is this restriction new?

Several of the newer models only show up in countries where Arlo offers subscriptions.

IMO a bad idea - I don't know why Arlo does that, or if/when the gen 2 cameras will show up in your app.