topic Re: Problem with my paid plan in Arlo Essential Indoor 2nd Gen

Problem with my paid plan

lamlambrianou — Wed, 20 Nov 2024 11:23:23 GMT

URGENT

Dear All,

i have 2 cameras installed in two different locations.

I have paid 2 different plans (one year subscription).

There was a problem with the time zone for one of my locations.

Arlo support tried to correct the time zone and the result was to have both locations with wrong time zone.

Exchanging emails with arlo support, i have been told to create new location and i set the correct time zone but when i transferred my camera to the new location the camera was not under the paid plan of the previous location.

I remove the new locations and i transferred my camera back to the previous locations and now it seems that the paid plan does not apply.

In the arlo secure applications whenever i select the feed option the applications close for both locations.

If i use the online application (my arlo) the feed option works but for the second locations in which i have remove the camera and i installed back, does not show any recordings, it seems that the already paid plan is not activated.

Please help me and activate the already paid plan.

Best regards,

Lambrianos Lambrianou

Re: Problem with my paid plan

BrookeN — Wed, 20 Nov 2024 17:03:38 GMT

I have reached out to support regarding the subscription plans on the account. Support will be reaching out to you as soon as possible.

Re: Problem with my paid plan

lamlambrianou — Wed, 27 Nov 2024 15:46:48 GMT

Dear All,

The problem with the plans has been resolved but i still have problem with the incorrect time zone for both of my cameras and also the worse problem is that with the feed option.

For two of my mobile phones whenever i choose the feed option the application closes - minimized and i cannot see the activities that have been recorded.

From Arlo support gave me the case number : 00672936 but my problem still exists and no one gave me any solution yet or contact me.

Best regards,

Lambrianos Lambrianou

Re: Problem with my paid plan

Wall-Enberg — Sat, 14 Dec 2024 06:26:16 GMT

Hello,

My secure plus account was deleted although I have paid for one more month when I tried to update my credentials with a campain code! How can this be?!

Now all my newer cameras dont work and all old recordings are deleted etc. There seems to be no working support line i Sweden. Tried to reach someone for many hours yesterday at the only support way there is - some telephonnumber.

All you other ppl, watch out for this. Real security problem....

Please activate my paid account again!

Unable to post new topic also...

Re: Problem with my paid plan

jguerdat — Sat, 14 Dec 2024 14:27:41 GMT

Dupe post.